We are passionate about helping people create a home they truly love living in. Our goal is to provide exceptional customer experiences and support each other to achieve our objectives.
Key Responsibilities
* Provide personalized service to customers by getting to know their needs and recommending products that match their expectations.
* Stay up-to-date with product knowledge to accurately describe features and benefits, ensuring customers make informed purchasing decisions.
* Upsell and cross-sell products to customers, informing them about sales and promotions that can enhance their lifestyle.
* Consistently provide exceptional customer service and demonstrate company values in every interaction, fostering a positive and supportive work environment.
* Ensure store presentation meets visual merchandising guidelines and assist with customer concerns in a timely and efficient manner.
Requirements
* At least 2 years of retail experience in home/lifestyle products, preferably in a related field.
* Excellent communication skills and computer literacy are essential for success in this role.
* Ability to balance customer care and administrative duties, prioritizing tasks to meet deadlines and deliver results.
* Genuine interest in home-styling, furniture, or creating welcoming living spaces is a valuable asset, but not mandatory.
* Capacity to undertake lifting and work in a physical environment, adhering to health and safety protocols.
* Must be an Australian citizen, resident, or hold a valid visa to work in Australia, meeting the necessary employment requirements.
This role requires working weekends and casual hours during trading hours, offering flexibility and autonomy in managing your schedule.