We are seeking a skilled Customer Support Account Manager to join our team.
The ideal candidate will have 4-5+ years of experience in mining-related account management or spare-parts sales, with a proven track record working with crushers, drill bits, mill liners, or similar equipment.
As the WA Customer Support Account Manager, you will own and develop a portfolio of 5-6 key site-based accounts, driving spare-parts sales, after-sales service uptake, and enduring customer relationships through proactive engagement, technical support coordination, and strategic account planning.
Main Responsibilities:
* Serve as primary liaison for 5-6 major mining sites across WA
* Conduct regular site visits to build trust, diagnose needs, and identify upsell/service opportunities
* Prepare and manage quotations, orders, and pricing through the company's ERP/CRM system
* Meet and exceed quarterly targets for spare-parts revenue and service contracts
Key Requirements:
* Experience: 4-5+ years in mining-related account management or spare-parts sales
* Proven track record with crushers, drill bits, mill liners, or similar equipment
* Technical Aptitude: Mechanical curiosity and ability to communicate effectively with operators and maintenance crews
* Interpersonal Skills: Excellent relationship-building and negotiation skills
* Work Style: Highly autonomous self-starter with strong organisational discipline
This role requires flexibility to travel across WA (~1-2 times per month) and balance office/WFH arrangements.