Help Desk Specialist Role
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A challenging role in a professional services environment, where you will become an integral part of our IT team.
This is a dynamic position for someone who thrives in fast-paced environments and is looking to advance their career with exposure to modern infrastructure and varied technology challenges.
What's on Offer:
* A strong client base and opportunities for structured growth
* Flexible working arrangements
* Daily breakfast provided
* Corporate health and wellbeing programs (flu vaccinations, skin checks)
* Study support and access to an Employee Assistance Program (EAP)
* Weekly social drinks, monthly team events, and end-of-year functions
* Sporting teams, corporate discounts, and more
The culture is built around openness, transparency, and accountability, ensuring both client success and team wellbeing.
Key Responsibilities:
* Provide responsive helpdesk support across Microsoft Office tools (Outlook, Word, Excel, PowerPoint)
* Manage user accounts (Windows, Exchange, Cisco Call Manager)
* Support, maintain and troubleshoot hardware and software (servers, switches, routers, desktops, laptops, SANs, mobile devices)
* Handle network printing and scanning issues
* AV and video conferencing setup and troubleshooting
* Manage helpdesk database and monitor support requests (including after-hours queries as needed)
* Provide remote access and mobile device support
Requirements:
* At least 12 months' experience in a technology support/helpdesk role
* Australian Citizenship
* Strong knowledge of Windows OS, MS Office (2016 or later), hardware troubleshooting, and networking basics
* Excellent communication skills and customer service mindset
* Experience using helpdesk/ticketing systems
* Excellent time management and ability to prioritise
* Proactive attitude with a willingness to learn
If you're seeking a role where your contribution is valued as part of a national IT team—this could be the ideal next step in your career.