1. POSITION TITLE: GENERAL CLERK Reports To: Office Manager / Operations Manager Employment Type: Full-time Salary : $65,200 to $75,000 per year Overview: Provides administrative and customer support to the pump service department.
Assists technicians and management by handling clerical tasks, scheduling, and maintaining accurate records.
Key Responsibilities: Answer calls, emails, and customer enquiries.
Prepare quotes, job sheets, service reports, and documentation.
Schedule jobs and update technician calendars.
Enter data: purchase orders, invoices, timesheets, service records.
Maintain job files, customer details, and inventory records.
Provide customer updates and follow-up calls.
Assist with invoicing and basic accounts tasks.
Support technicians and coordinate parts orders.
Maintain office supplies and documentation.
Skills Attributes: Strong computer skills (Word, Excel, email).
Good written and verbal communication.
Organised, detail-focused, and able to multitask.
Professional, friendly, and reliable.
Experience in a trade/service industry is an advantage.
Able to work in a fast-paced environment.
Qualifications: No formal qualification required; admin experience preferred.
Training provided in pump industry systems and processes.
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2. POSITION TITLE: PLUMBER Reports To: Office Operations Manager Employment Type: Full-time Salary : $75,000 to $90,000 per year Overview: Carries out installation, repair, and maintenance of plumbing systems across residential, commercial, and industrial sites.
Requires strong technical skills, safety awareness, and good communication.
Key Responsibilities: Install, repair, and maintain pipes, fixtures, valves, pumps, and drainage.
Diagnose plumbing issues and determine repair methods.
Install/service hot water systems (gas, electric, solar).
Perform inspections and preventive maintenance.
Read/interpret plans and ensure compliance with plumbing codes.
Maintain work records and communicate with clients.
Use tools safely; attend urgent callouts; maintain vehicle and tools.
Follow WHS procedures and report hazards.
Skills Qualifications: Certificate III in Plumbing or equivalent.
Current plumbing licence and driver's licence.
Strong knowledge of plumbing regulations and safety standards.
Good troubleshooting, communication, and customer service skills.
Physically fit; able to work in varied environments.
Desirable: Gas fitting accreditation; White Card.
Backflow/TMV certification; commercial/industrial experience.
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3. POSITION TITLE: PUMP TECHNICIAN Reports To: Operations Manager Employment Type: Full-time Salary: $70,000 to $80,000 per year Overview: The Pump Technician is responsible for installing, maintaining, troubleshooting, and repairing various pumps and pumping systems to ensure safe and efficient operation.
Key Responsibilities: Install, service, and repair centrifugal, submersible, and industrial pumps.
Conduct inspections and preventive maintenance.
Diagnose mechanical, electrical, and hydraulic faults.
Monitor pump performance and adjust for efficiency.
Maintain service and parts usage records.
Work with technicians, engineers, and site staff.
Follow WHS and environmental procedures.
Provide technical support when required.
Skills Qualifications: Trade qualification or relevant mechanical/electrical certification.
Experience with industrial pumps.
Strong mechanical/electrical troubleshooting skills.
Ability to read technical drawings and manuals.
Good communication and teamwork skills.
Valid driver's licence; able to travel.
Physical Requirements: Able to lift heavy equipment.
Comfortable in confined or elevated spaces.
Can work in varied weather/industrial conditions.
Preferred: Experience with specific pump brands/systems.
Forklift or machinery licences.
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4. POSITION TITLE: SERVICE TECHNICIAN Reports To: Operations Manager Employment Type: Full-time Salary : $70,000 to $80,000 per year Overview: The Service Technician is responsible for servicing, repairing, installing, and maintaining pumps, sewerage systems, and related mechanical/electrical equipment.
Requires strong troubleshooting skills, safe work practices, and good customer service.
Key Responsibilities: Diagnose, service, and repair pumps, sewer systems, and control panels.
Perform preventive maintenance and onsite assessments.
Install pump systems and complete testing/commissioning.
Attend breakdown callouts and provide client updates.
Complete job reports, service sheets, risk assessments, and timesheets.
Maintain tools, vehicle, and equipment.
Follow WHS, PPE, and confined space procedures.
Skills Experience: Experience with pumps, wastewater, or mechanical/electrical systems.
Strong mechanical aptitude; able to work independently.
Proficient with tools and testing instruments.
Driver's licence and ability to work overtime/callouts.
Good communication and problem-solving skills.
Desirable: Restricted electrical licence; confined space or working-at-heights ticket.
Experience with control panels, VSDs, float switches, telemetry.
Attributes: Reliable, self-motivated, safe worker.
Good attention to detail and customer focus.
Able to work in pits, sewer stations, and various environments.
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5. POSITION TITLE: STOREPERSON Reports To: Office Manager / Operations Manager Employment Type: Full-time Salary : $65,200 to $75,000 per year Overview: The Storeperson is responsible for the efficient and accurate handling of all incoming and outgoing stock.
This role ensures inventory is managed effectively, orders are prepared correctly, and the warehouse is maintained in a safe and organised manner.
Key Responsibilities: Receive, inspect, and verify incoming goods and deliveries.
Pick, pack, and prepare orders for dispatch.
Load and unload trucks, using forklifts or other equipment as required.
Conduct regular stocktakes and maintain accurate inventory records.
Organise and maintain a clean, tidy, and safe warehouse environment.
Label and store items in designated locations.
Assist with stock replenishment and rotation.
Operate warehouse equipment safely and in line with company procedures.
Ensure all paperwork, delivery dockets, and system entries are completed accurately.
Communicate any stock discrepancies or damaged goods to management.
Skills Requirements: Previous experience in a warehouse or stores environment (preferred).
Current forklift licence (desirable).
Strong organisational and time-management skills.
Ability to work independently and as part of a team.
Good attention to detail and accuracy.
Basic computer skills for inventory and dispatch systems.
Physically fit and able to lift/handle stock safely.
Commitment to workplace health and safety guidelines.
Personal Attributes: Reliable and punctual Positive attitude and willingness to learn Strong communication skills Problem-solving approach Work Environment: This role is based in a warehouse/stores facility and may involve manual handling, operating machinery, and working in varying conditions depending on stock and deliveries.