Desktop Support Technician
This is an onsite role providing second-level end user IT support and problem resolution at our client site in Albury, NSW.
Key responsibilities include:
1. Desktop PC & Laptop Hardware installation, setup and configuration, problem diagnosis and resolution.
2. Support of MS Teams meeting room equipment.
3. General IT troubleshooting and assistance as required on site.
4. Manage incidents, knowledge base articles, tasks and assets within the Service Management tool to a high standard and within SLAs.
5. Keep the stock/build room tidy and in order.
6. Manage eWaste.
7. Facilitate user training sessions.
8. Assist with project work.
9. Participate in after-hours/weekend support & deployment activities as required.
We are seeking someone who is qualified in an IT related discipline and has experience in supporting IT technologies including PC & Laptop Hardware support, Windows 11, Outlook, MS Teams, MS Office and has a basic understanding of networking.
A strong focus on customer service, combined with excellent communication skills and ability to commit to regular and punctual attendance are critical for this role.
We welcome applications from motivated individuals who are looking for a challenging opportunity.