Job Description
As a technical support specialist, you will play a key role in ensuring the smooth operation of our IT services. You will be responsible for providing advanced technical assistance to staff via phone, in-person, and remote channels.
You will troubleshoot hardware, software, and access issues, ensuring a positive experience for every user. Your expertise in ITIL 4 framework and proficiency in using ITSM tools such as Ivanti or Service Now will be valuable assets to our team.
Key responsibilities include delivering responsive and friendly technical assistance, troubleshooting hardware and software issues, and contributing to the improvement of IT services by implementing best practices and standards.