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We are currently seeking an experienced Customer Service & Purchasing Officer to join our HR Products division at Royal Park SA on a full-time basis.
Who are we?
At Valmont, we create vital infrastructure that helps keep our roadways safer, connects communities, and enables a more resilient and reliable power grid. Our work in renewable energy helps generate cleaner, more sustainable power. And we increase agricultural productivity by helping growers produce more with less. In short, our work makes life better.
HR Products, a Valmont Company, has grown into one of Australia's largest wholesale irrigation distributors with an extensive dealer network across the country. We manufacture, import, and distribute quality automatic irrigation equipment for agricultural, golf course, sports turf, landscape, and home watering systems throughout Australia.
How you will contribute
We are currently seeking a proactive and detail-oriented Customer Service & Purchasing Officer to join our team in Royal Park. This role is responsible for maintaining strong relationships with customers, supporting internal sales teams, and ensuring the efficient procurement of products to support operational needs.
Responsibilities include:
* Processing RFQs through to order release, ensuring timely and accurate handling
* Delivering exceptional service to internal and external customers, addressing queries on pricing, turnaround, and technical details
* Maintaining and updating customer data, pricing, and interactions in Phocas, QAD, and CRM systems
* Collaborating with manufacturing, logistics, and finance to ensure seamless order fulfilment
* Supporting external sales representatives and account managers in managing customer accounts and lead follow-ups
* Sourcing, evaluating, and negotiating with suppliers to secure competitive pricing and timely supply
* Monitoring inventory and raising purchase orders in line with business needs and procurement policies
* Identifying process improvements, contributing ideas, and supporting continuous improvement initiatives across the business
About you
* Proven experience in customer service, internal sales, or procurement roles
* Strong communication and interpersonal skills with a customer-focused approach
* High level of accuracy and attention to detail, with the ability to manage multiple priorities
* Proficient in Microsoft Office and experienced with QAD, Phocas, and CRM systems
* Demonstrated ability to build strong supplier and customer relationships
* A collaborative team player with initiative and a problem-solving mindset
Rewards & Benefits – Valmont Australia employees enjoy access to exclusive company benefits, including discounted private health insurance and staff discounts on a range of retail products.
Global Opportunity – With 87 facilities and operations in over 100 countries, Valmont offers vast opportunities worldwide.
Culture – Valmont promotes work/life balance and a family-first philosophy, benefiting employees across generations.
To apply, please include your resume and cover letter.
Joining our team means becoming part of a passionate group dedicated to changing lives and conserving resources globally. Our products and services make a difference. Join us, and BUILD YOUR WORLD.
All successful applicants will undergo pre-employment checks, including a medical.
Valmont is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, colour, religion, creed, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status, disability, or any other characteristic protected under law.
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