About Live Nation
Live Nation is the industry leader in global live entertainment, hosting 40,000 shows and selling 500 million tickets each year, powered by 44,000 professionals worldwide. We transform live events, creating extraordinary moments for artists, event professionals, and fans.
About the Role
We are looking for a proactive and people‐first IT Desktop Support Technician for our Sydney office. This 12‐month fixed‐term position sits within the LN APAC IT Support team, providing hardware and software support to the Sydney office and remote desktop support to the wider APAC business. The role blends helpdesk, onboarding coordination, and project contribution, ensuring no two days look exactly the same.
What You'll Be Doing
* End user support: Provide onsite and remote hardware and software support to APAC staff across Windows and Mac environments, managing requests in a timely and measurable way.
* Device and fleet management: Handle proactive maintenance, patching, upgrades, installations, and repairs across the laptop fleet.
* IT onboarding and offboarding: Manage account and email setup via Active Directory and O365, plus laptop builds for new starters and leavers.
* Systems and security tools: Support device, software, and security management platforms including Tanium, Intune, JAMF, and BitLocker.
* Training and self‐service: Act as the local technical resource, coaching end users on best practice and promoting self‐service tools to build capability across the business.
* Project contribution: Roll up your sleeves on a range of IT projects being delivered across the APAC region, contributing to the broader LNE IT framework.
What You'll Bring
* Solid IT support experience: 3+ years in a service desk or desktop support role, with strong troubleshooting skills across both Windows and Mac.
* Technical range: Demonstrated knowledge across operating systems, Microsoft Active Directory, Office 365, Exchange, VPN, and cloud‐based tools like Slack, Teams, and Zoom.
* Reliable follow‐through: A methodical, organised approach to managing tickets, documentation, and escalations, keeping things from falling through the cracks.
* People skills that match your technical skills: A professional, friendly manner with the ability to communicate clearly with non‐technical users and build genuine working relationships across the business.
* AI fluency: Comfortable using AI tools such as ChatGPT, MS Copilot, and Claude as part of your everyday workflow or keen to get there.
* Adaptability: Cool under pressure, comfortable shifting priorities, and able to pick up new technologies quickly in a fast‐moving environment.
The Benefits
* A vibrant, music‐focused workplace fostering creativity and collaboration.
* Opportunities for professional development and career advancement.
* A flexible approach to when and where you work, designed to support balance in all aspects of life.
* Access to concerts, events, and other entertainment perks.
* A diverse, equitable workplace where every voice matters.
* Comprehensive benefits, from volunteer days to wellness programs and mental health support.
Equal Opportunities
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and Homelife. As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
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