* Federal Government Role
* 6 months initial contract with potential extension
* Location: ACT
* Hybrid work arrangements
* Australian Citizenship is required
Bridge IT Engineering is seeking a Senior Business Analyst for a federal government department with offices in the ACT. This role is pivotal in shaping and delivering functional requirements for both current and emerging use cases, with a strong focus on workflow and business process automation. You will work closely with business stakeholders and a specialist implementation partner to drive value delivery through structured collaboration and continuous improvement.
Key Duties and Responsibilities:
* Lead engagement with business units to elicit, validate, and document functional requirements for current and future ServiceNow use cases.
* Coordinate and facilitate discovery workshops, process mapping, and use case development in collaboration with internal SMEs.
* Produce clear and structured artefacts including business process maps, user stories, functional specifications, and current/future state documentation.
* Serve as the primary liaison between internal stakeholders and the vendor's business analysts and solution architects.
* Ensure accurate translation of business needs into technical requirements, workflows, and platform configurations led by the vendor.
* Maintain and manage a prioritised backlog of use cases, contributing to a phased and value-driven ServiceNow implementation roadmap.
* Participate in sprint planning, UAT preparation and execution, change impact assessments, and training coordination.
* Support governance forums, including reporting, and prioritisation reviews
* Ensure consistency, traceability, and quality of requirements across the delivery lifecycle.
* Assist business units in understanding change impacts and support end-user readiness activities.
Criteria
* 5+ years of experience as a Business Analyst on large-scale ICT or transformation programs, ideally in government or highly regulated sectors.
* Demonstrated experience in iterative or agile delivery environments, with a strong focus on business process and workflow automation.
* Familiarity with ServiceNow or comparable platforms (e.g., Salesforce, PEGA, Dynamics).
* Strong facilitation and workshop leadership skills, with the ability to engage both business and technical stakeholders.
* Proven experience in stakeholder engagement, use case definition, and vendor coordination.
* Proficiency in documenting user stories, process flows, and functional requirements using tools like Visio or similar.
• Excellent communication and interpersonal skills, with the ability to translate complex requirements into clear and actionable deliverables.
* Exposure to ServiceNow modules related to business workflows (e.g., HR, PPM, Knowledge Management, or custom apps).
Your ICT Recruiter for this role
Byron Dale
byron.dale@bridgeite.com
*Please note only shortlisted candidates will be contacted
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