Hotel Room Attendant Job Description
Holiday Inn Werribee is a premier hotel situated in the heart of the Werribee city centre. The hotel occupies the top four floors of a 12-storey premises and boasts stunning views across to the You Yangs and Wyndham Harbour.
The hotel offers stylishly appointed guest rooms and suites, a gym, outdoor garden courtyard, all-day dining in our Rosana Bistro & Bar, and large conference and events spaces.
Your Day-to-Day Responsibilities
* You will be responsible for ensuring our rooms and public spaces are always clean and well-maintained, meeting IHG's high standards.
* Ensure every room meets the cleanliness standards of IHG's Clean Promise.
* Provide exceptional service to guests, including assisting with amenities and providing directions.
* Keep your supervisor updated on room servicing progress and alert them to any maintenance repairs needed.
* Be safety aware by following established safety procedures, such as manual handling and wearing protective equipment when necessary.
* Be organised and efficient in your work, minimising waste and keeping supplies and amenities stocked.
* Reunite lost items with their owners and report/log any lost and found property.
* Work collaboratively with other departments to ensure excellent quality and service.
* Regularly assist with deep cleaning projects and other ad-hoc tasks.
Required Skills and Qualifications
* This is a physically demanding role that requires you to be on your feet during your shift, so fitness is essential.
* Strength is required to push housekeeping and equipment trolleys on a daily basis.
* You will need to bend and kneel to complete some activities.
* Literacy skills, including reading, writing, and basic math, are necessary.
* Excellent communication skills, both verbal and written, are required.
* Flexible availability to shifts, including early mornings, afternoons, nights, weekends, and public holidays, is essential.
* Valid Australian working rights are required.
Benefits and What We Offer
We offer a competitive salary and a range of benefits designed to help you live your best work life, including:
* A paid birthday leave.
* Membership to our retail rewards program.
* Impressive room discounts.
* Comprehensive paid training.
About Us
IHG gives every member of the team the support they need to belong, grow, and make a difference in a collaborative environment. We believe that to work well, we need to feel well, both inside and outside of work. Through our wellbeing framework, we are committed to supporting wellbeing in all aspects of your life.
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