Technical Support Specialist
We seek a skilled Technical Support Specialist to deliver exceptional customer support to our global clients.
Key responsibilities include troubleshooting software applications and infrastructure, ensuring timely resolutions in a fast-paced environment.
Candidates should exhibit strong problem-solving skills, customer-centric mindset, and ability to work under pressure. They must also be proficient in communicating complex technical information to non-technical stakeholders.
Responsibilities:
* Provide timely and effective technical support to customers via phone, email, or chat.
* Troubleshoot software applications and infrastructure to resolve issues efficiently.
* Collaborate with cross-functional teams to ensure seamless communication and resolution of complex technical issues.
* Develop and maintain knowledge of our products and services to provide accurate information to customers.
Qualifications:
* Bachelor's degree in Computer Science, Information Technology, or related field.
* 2+ years of experience in technical support or related role.
* Strong problem-solving skills and analytical thinking.
* Excellent communication and interpersonal skills.
Benefits:
Competitive salary and benefits package.
Opportunities for career growth and professional development.