About the Role:
At NLB Digital Mailroom, we are helping businesses go paperless. We receive thousands of physical documents daily—invoices, medical records, legal contracts—and convert them into secure digital assets.
We are looking for a Mailroom Operations Officer who combines the physical speed of logistics with the precision of a data analyst. You aren't just opening envelopes; you are the first line of defense in our data integrity process. You ensure that a confidential legal document is prepped, scanned, and indexed correctly so the client can see it on their screen five minutes later.
Why Work With Us on the Sunny Coast?
* No More Commute to Brisbane: Work locally in a modern facility. Enjoy the beach before or after work.
* Climate Controlled: While the QLD sun blazes outside, you’ll be working in a cool, clean, air-conditioned environment.
* Tech-Forward: This isn't a \"dusty archive\" job. You will operate high-speed industrial scanners and use advanced OCR (Optical Character Recognition) software.
* Stable Industry: As long as businesses have paper, they need us to digitise it. This is a secure role with a growing company.
Key Responsibilities:
* Inbound Logistics: Receive courier deliveries, sort mail by client/priority, and log receipt in our tracking system.
* Document Preparation: The most critical step. Remove staples, paperclips, and bindery to ensure smooth scanning. (You will develop a hatred for heavy-duty staples).
* High-Volume Scanning: Operate industrial scanners. Monitor image quality in real-time to ensure no pages are skipped or blurred.
* Data Indexing: Manually enter or verify metadata (e.g., Invoice Number, Date, Name) so the file is searchable.
* Confidentiality: You will see sensitive information. Strict adherence to the Privacy Act 1988 is non-negotiable.
What We Are Looking For:
* Attention to Detail: You spot the one page that is stuck to another. You notice if a date is entered as 2023 instead of 2024.
* Tech Comfort: You are comfortable using Windows, Excel, and learning new software interfaces quickly.
* Physical Stamina: You must be able to lift archive boxes (approx. 10-15kg) and stand for periods during scanning operations.
* Reliability: Our SLAs (Service Level Agreements) are tight. If the mail isn't processed by 11:00 AM, the client is delayed. We need punctuality.
* Police Check: A clean National Police History Check is mandatory for this role due to the sensitive nature of the data.
Job Types: Full-time, Permanent
Pay: $55,000.00 – $70,000.00 per year
Benefits:
* Employee mentoring program
* Health insurance
* Referral program
* Salary packaging
Work Location: In person