About Hume Medical Centre
Hume Medical Centre is a busy, patient-focused general practice located in Sunshine. We are committed to delivering high-quality, comprehensive, and culturally responsive healthcare to our community. Our team includes General Practitioners, nurses, allied health professionals, and administrative staff working collaboratively to provide safe and efficient care.
Position Summary
The Practice Manager is responsible for the overall operational, financial, and administrative management of Hume Medical Centre. The role ensures the smooth day-to-day running of the practice, compliance with regulatory requirements, financial sustainability, staff leadership, and delivery of high-quality patient services.
The Practice Manager works closely with the Practice Principals to implement strategic goals, maintain accreditation standards, and foster a positive and productive workplace culture.
Key Responsibilities1. Operational Management
* Oversee daily operations of the practice, ensuring efficient workflow and patient service delivery.
* Manage reception, nursing, and administrative teams to ensure optimal staffing and performance.
* Develop and maintain practice policies and procedures.
* Ensure compliance with RACGP standards, accreditation requirements, and relevant legislation.
* Coordinate maintenance of facilities, equipment, and IT systems.
* Financial Management
* Prepare and monitor budgets, cash flow, and financial reports.
* Oversee billing processes, Medicare compliance, MBS item usage, and private billing systems.
* Monitor accounts payable and receivable.
* Liaise with accountants and external financial advisors.
* Identify opportunities to improve practice profitability and efficiency.
* Human Resource Management
* Recruit, onboard, and manage administrative and nursing staff.
* Develop staff rosters and manage leave approvals.
* Conduct performance reviews and address staff issues in a professional and compliant manner.
* Ensure compliance with Fair Work requirements and relevant awards.
* Promote a positive, respectful, and collaborative team culture.
* Compliance and Risk Management
* Ensure adherence to Medicare, WorkCover, privacy, and health regulations.
* Maintain workplace health and safety standards.
* Manage incident reporting and risk mitigation processes.
* Oversee data security and patient confidentiality in line with Australian Privacy Principles.
* Quality Improvement and Accreditation
* Lead and coordinate accreditation processes.
* Implement continuous quality improvement initiatives.
* Monitor clinical governance systems in collaboration with the GPs.
* Stakeholder and Community Engagement
* Act as the primary non-clinical contact for external stakeholders, suppliers, and service providers.
* Support relationships with local health networks and community services.
* Address patient feedback and complaints professionally and promptly.
Selection CriteriaEssential
* Previous experience as a Practice Manager or in healthcare administration.
* Strong understanding of Medicare billing, MBS, and general practice operations.
* Excellent leadership, organisational, and communication skills.
* Demonstrated financial management experience.
* Knowledge of RACGP accreditation standards.
* Proficiency in medical software systems and Microsoft Office.
Desirable
* Qualifications in health administration, business management, or related field.
* Experience managing a multi-doctor general practice.
* Understanding of Australian healthcare compliance requirements.
Personal Attributes
* Strong leadership with a proactive and solution-focused mindset.
* High level of integrity and professionalism.
* Ability to manage competing priorities in a fast-paced environment.
* Commitment to patient-centred care and service excellence.
Remuneration
Salary will be commensurate with experience and qualifications.
Job Types: Part-time, Permanent
Pay: $53,164.73 – $80,000.00 per year
Expected hours: 20 – 30 per week
Work Location: In person