Principal Consultant at Balance Recruitment | Hiring Technology Professionals
12 Months initially, plus 3x6 Month Extensions potentially
Greenfield opportunity
As Product Manager, you'll have the unique opportunity to lead the creation of GovAI Chat. From brainstorming features with the engagement team, to working with talented developers to shape the user experience, you'll play a pivotal role at every stage. This is your chance to drive innovation in government, harness the power of generative AI, and see your ideas make a tangible difference for thousands of public servants.
Key duties and responsibilities
The Product Manager will have the following key duties and responsibilities:
Define and communicate the product vision, strategy, and roadmap in alignment with organisational goals and government digital standards.
Lead cross-functional teams to deliver product features and enhancements on time and within scope, using agile methodologies.
Engage with stakeholders (internal and external) to gather requirements, prioritise features, and ensure alignment with user needs and business objectives.
Develop and maintain comprehensive product documentation, including user stories, acceptance criteria, and release notes.
Monitor product performance and user feedback to inform continuous improvement and data-driven decision making.
Coordinate with legal, procurement, and governance teams to ensure compliance, risk management, and adherence to public sector frameworks.
Facilitate product planning sessions, sprint reviews, and retrospectives to drive agile delivery and foster a culture of learning and adaptation.
Represent the organisation in governance forums, promote the use of whole-of-government technology platforms, and provide updates to senior leadership.
Oversee the change management process, including approvals, stakeholder communications, and service desk coordination.
Provide expert advice and assistance to system users, investigate complex issues, and monitor user feedback to drive service excellence.
Identify opportunities for innovation and improvement, champion the adoption of new technologies and best practices, and inspire cross-functional teams.
The successful Product Manager will possess the following pre-existing technical and non-technical skills.
Proven experience in digital product management, preferably in a government or digital service environment.
Strong understanding of Generative AI including relevant chat applications, Large Language Models, practical application of generative AI in business processes.
Strong understanding of agile methodologies, product lifecycle management, and digital transformation.
Excellent stakeholder engagement, negotiation, and communication skills.
Ability to translate complex requirements into actionable product features and deliver outcomes in complex, multi-stakeholder environments.
Experience with digital platforms, user research, and data-driven decision making.
High-level organisational and prioritisation skills, with attention to detail and the ability to manage competing priorities.
Familiarity with government standards, regulations, and security requirements.
Ability to work independently, show good judgement and political awareness, and take ownership of outcomes.
If this sounds like you and you have Baseline or higher level Security, please click the Apply Tab or send your resume directly to me at
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Information Technology
Government Administration
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