Imagine being part of a dynamic team that delivers exceptional customer experience in the managed ICT space. As an IT Service Delivery Specialist, you will be responsible for ensuring seamless day-to-day operations at our client sites.
- Develop strong relationships with end-users, fostering a friendly and approachable demeanor.
- Collaborate with colleagues to identify areas for process improvement and optimize workflows.
- Encourage customer feedback and actively seek opportunities to enhance results.
- Identify gaps in existing processes and work with peers to develop and implement solutions.
- Maintain accurate documentation and procedures to ensure business continuity.
- Proactively address technology issues, liaising with external parties as needed.
To succeed in this role, you will possess:
- Experience with Jamf
- Familiarity with Mac devices
- Knowledge of Papercut
- Understanding of Windows Server 2016/2019
- Strong network knowledge
- A positive attitude with a 'can-do' mindset
- Willingness to learn new technologies and concepts
- Experience with A/V hardware and systems
- Excellent verbal and written communication skills
All team members are required to hold a valid Victorian Working with Children Check and a Police Check.
Key requirements include:
- Ability to work independently and collaboratively as part of a team
- Strong problem-solving and analytical skills
- Excellent time management and organization skills
A successful candidate will have a strong foundation in IT service delivery, excellent communication skills, and a proactive approach to resolving technical issues.
This is an exciting opportunity to join a dedicated team and contribute to delivering exceptional customer experiences.
Benefits include:
- Competitive salary range
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
We look forward to receiving your application.