Job Description The Role This position is responsible for providing proactive practice and administrative support to the Firm’s lawyers, primarily in relation to billable client work. The role ensures that clients are serviced professionally and in accordance with the Firm’s policies and procedures. The Practice Support Coordinator will be part of client matter teams, supporting all matter-related processes from inception through project completion, billing, and collection. They will take full ownership of the delivery of the key responsibilities outlined below. Key Responsibilities Matter Management Client and matter clearance and opening AML processes Drafting and managing engagement letters MTM maintenance Managing associate checklists Maintaining matter document folders Matter project administration (from opening to closing, including setup of SharePoint sites, updating email distribution lists, supporting post-closing activities such as billing and archiving, and ensuring all appointments and conference calls are scheduled in lawyers’ calendars) Coordinating client and matter-team meetings and updates Commercials / Billing / Collections Monitoring and recording project scope, adjustments, estimates, caps, and billing agreements Preparing matter balance reports and client fee updates Working Capital management: Organise monthly meetings between the relevant partner and the working capital team to review WIP/debt positions Prepare drafts for fee earners’ review, with final review by the lead associate Rearrange meetings when necessary due to client commitments, ensuring they occur monthly Supporting billing and collection tasks, including raising timely and accurate GMPS bills, invoices, tax computations, and write-offs for billing team review Liaising with the billing team and dispatching invoices securely to clients Drafting bills, amending narratives as required, and preparing accompanying bill letters Business Development Support Supporting Partners and the BD team with business development activities Amending business development and client-focused materials, including CVs, pitches, presentations, and client briefings Monitoring BD collateral (e.g., CVs, MIS) to ensure accuracy and currency, including updates to the BD tracker and InterAction Organising, facilitating, and providing host support for events (including virtual events) Coordinating client updates Informing the BD team of visiting partners’ schedules and assisting with related logistics Matter Team Support Document production and liaison with DPU, including: Transcribing, editing, and amending legal and other documents Converting, comparing, copy-typing, and proofreading documents to ensure compliance with house style Managing signing pages where applicable Handling e-filing and post-closing activities as required Preparing and distributing bibles Best Delivery / Legal Tech / KETL Opportunities Supporting the use of legal technology, including facilitation and management of matter-specific solutions Applying knowledge of the Best Delivery checklist Acting as a superuser for Best Delivery tools Facilitating end-of-matter reviews to identify follow-on opportunities such as deal reviews and KETL initiatives