Who we are:
Coldshield is a leading manufacturer and supplier of industrial door products throughout Australia since 1985. Coldshield is an Australian-owned family business that truly believes in excellent customer service. Teamwork and collaboration are key to our continued growth. We steadfastly commit to our people and to building a culture around a can-do attitude, respect, and teamwork.
The opportunity:
We're looking for a Field Service Coordinator to join our service team. You'll ensure customers receive outstanding support by coordinating end-to-end service delivery, managing communications and tracking job progress. If you thrive in a dynamic environment and possess strong organisational and customer-service skills, we invite you to be a key part of our team and contribute to our success
Key Responsibilities:
· Manage end-to-end reactive service cases in our CRM, from logging through to resolution
· Act as the primary customer contact, responding promptly via phone and email
· Coordinate daily with field service technicians, finance and production teams
· Maintain customer portals and assist with regular service reports and KPI reporting
· Identify process gaps and recommend improvements to enhance service delivery
Who you are:
· Strong organisational skills, with the ability to prioritise competing requests and manage a dynamic workflow
· Exceptional attention to detail and accuracy
· Excellent communication skills—both written and verbal—and a customer-focused mindset.
· Proficiency in Microsoft Office; experience with ERP/CRM systems (e.g., Dynamics 365) highly regarded
· A proactive, problem-solving approach and the ability to work collaboratively within a fast-paced team
· Existing trade or mechanical experience/exposure would be highly advantageous
What we can offer you:
* Role with purpose and genuine job satisfaction
* Supportive team with a positive team culture
* Opportunity to grow personally and professionally
· Celebrate you—enjoy a paid day off on your birthday
* Competitive salary package
* Be part of a forward-thinking team that is constantly improving
How to apply:
If this role interests you, and you're ready to join a dynamic and growing business, please submit your resume and cover letter via the Seek website. If you have any questions about the role, please call Jacob Evenden on