Position Overview
JOB DESCRIPTION
To provide a first class food and beverage service to guests of Civeo in a timely manner consistent with service and
quality standards of Civeo.
To lead and supervise a team of Food and Beverage Attendants to ensure food and beverage services are carried
out efficiently and effectively.
Responsibilities
Primary Duties and Responsibilities
People
* To understand annual personal and company objectives and to take part in regular appraisal processes to assess performance and provide feedback to management.
* To undertake technical and other training as required, and to attend periodic team and individual meetings as required.
* To always apply safe work practices to contribute to the safety culture at Civeo.
Customers
* To deliver excellent services to the Operations Management team, in a timely manner, consistent with all relevant quality standards.
* To facilitate and maintain a safe environment for our customers.
Process
* To supervise the work of the Food and Beverage Attendants in the dining room, bar and retail outlets.
* To maintain the dining room in a clean and hygienic condition.
* To ensure that customers are greeted in a friendly and professional manner in the dining room, bar and retail outlets.
* To ensure that guests who are not entitled to use a facility are informed in friendly and professional manner.
* To maintain the highest possible standard of hygiene and presentation of food in the crib room.
* To assist in setting up front of house food service areas for meal service.
* To stock shelves in bar and retail outlets, and to store incoming deliveries, and to assist in stock taking.
* To serve on counters in the retail and bar outlets, handling cash and taking payments.
* To report daily takings and reconcile cash.
* To record any incidents occurring on each shift and report to the Food and Beverage Manager.
* To ensure compliance with “No Smoking” legislation in the dining room.
* To clean floors, furniture and equipment.
* To record pest sightings.
* To report any equipment maintenance or replacement to the Food and Beverage Manager.
* To keep all work areas, storage areas and workshops in a tidy, safe and professional condition.
* To ensure all health, safety, quality and environmental standards are strictly met, ensuring a safe
* environment for employees, customers, contractors and visitors, and promptly reporting any issues, potential issues or near miss events.
* To follow Standard Operating Procedures in all relevant areas of the dining room and retail outlets and to contribute ideas for improving processes and procedures.
* To use simple IT systems and cash collection systems as necessary.
Finance
* To facilitate random and programmed audits of the dining room, retail and bar outlets.
Other
* Any other required duties appropriate to the scope, nature and seniority of the role.
Qualifications
Knowledge, Skills and Experience
Professional Qualifications
* Grade 10 standard of education with ability to read, write and perform numerical calculations commensurate with the duties of the position.
* Responsible Service of Alcohol Certificate (RSA).
Experience
* At least 6 months work experience of similar work, preferably in the commercial hospitality industry (retail, bar or restaurant).
* At least six months experience of supervising a team.
* Experience of cleaning in a food environment.
* Experience of cash handling (desirable).
Skills
* Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedural manuals.
* Experience in Workplace Health and Safety requirements for the hospitality industry.
* Knowledge of equipment and materials routinely used in retail, bar and restaurant operations.
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