Add expected salary to your profile for insights
At Relight Your Care, we aim to provide individuals with holistic, personalised in-home care to enhance their freedom, opening the gateway to opportunities that add value to their lives and families. Relight Your Care understands the importance of tailored service for you and your loved ones.
A Support Worker plays a vital role in empowering individuals with disabilities to live as independently and thoroughly as possible. Acting as a daily point of support, the Support Worker assists clients with personal care, household tasks, and community participation, always using a person-centred approach. This role involves building strong, respectful relationships with clients and their families, promoting choice and dignity, and supporting clients to achieve their goals. Support Workers collaborate with internal teams and external professionals to ensure coordinated care, maintain accurate records, and uphold all relevant policies and compliance standards. Their work is crucial in creating a safe, inclusive, and supportive environment that enables clients to thrive and actively participate in their communities.
RESPONSIBILITIES AND DUTIES
Act as the first point of contact for new participants, families, and representatives, providing information about available disability services and guiding them through the intake process.
Conduct initial assessments and screenings to determine participant needs and eligibility for services.
Accurately collect, enter, and manage participant information and documentation in organisational systems.
Coordinate with internal departments to facilitate seamless service commencement and participant onboarding.
Support participants and their families in understanding service options and benefits, ensuring a person-centred approach.
Maintain efficient communication with all stakeholders, including participants, families, external providers, and government agencies.
Prepare reports and maintain up-to-date records as required by management.
Represent the organisation at community events, expos, and forums to promote services and build brand awareness.
Support marketing and business development initiatives, including generating and converting leads through sales and promotional activities.
Handle participant feedback and complaints, ensuring prompt and professional resolution.
Ensure a smooth and positive intake experience for all new participants, from initial enquiry to service commencement.
Uphold organisational values and promote the dignity, rights, and independence of people with disabilities.
Adhere to intake systems, policies, and NDIS guidelines to ensure compliance and quality service delivery.
Build and maintain strong relationships with participants, support coordinators, plan managers, and other stakeholders.
Act as an ambassador for the organisation, professionally representing its services in the community and at relevant events.
Identify opportunities for service improvement and contribute to continuous quality enhancement.
ABOUT YOU
Essential Qualifications
Education:
Certificate III or IV in Disability, Community Services, Social Work, Human Services, or a related field
Experience:
Previous experience in an intake, customer service, case management, or administrative role within the disability, community, or health sector
Experience working with people with disabilities and/or their families is highly regarded
Knowledge & Skills:
Understanding of the National Disability Insurance Scheme (NDIS) and relevant legislation
Strong knowledge of person-centred practice and principles
Excellent verbal and written communication skills
High-level interpersonal and relationship-building skills
Strong organisational and time management abilities
Proficiency in Microsoft Office and client management systems (e.g., CRM software)
Personal Attributes:
Empathetic, patient, and culturally sensitive
Strong attention to detail and accuracy
Ability to work independently and as part of a team
Commitment to confidentiality and professional ethics
Desirable (Preferred) Qualifications
Diploma or higher qualification in Disability, Social Work, Community Services, or related discipline
Experience with NDIS processes, intake systems, or similar client management frameworks
First Aid certificate and/or Mental Health First Aid
Multilingual skills or experience working with diverse communities
Mandatory Requirements
Current National Police Check (or willingness to obtain)
Working With Children Check (WWCC)
Valid driver's licence
Evidence of COVID-19 vaccination
Why us?
Stability:Benefit from working with a company that is new, vibrant, professional and motivated
Inclusive Culture:Our team speaks over a number of community languages and represents an array of cultural backgrounds.
Growth Opportunities:Take advantage of numerous pathways for career growth within the company.
Work-Life Balance:we care our staffs with flexible working arrangements to fit your lifestyle.
Making a Difference:Each day offers the chance to positively impact someone's life.
Competitive Remuneration:Competitive salary as per SCHADS award, including Superannuation contributions.
Supportive Environment:We understand the challenges of work and ensure our team feels connected, supported, and valued, no matter where they are.
Learning and Development Opportunities:Take advantage of our monthly Team Meetings, Supervision opportunities, and L&D platform.
Values-Driven Organisation:We consistently walk the talk, ensuring we have a meaningful impact on the lives of those we serve.
How to Apply
Submit your application, including a resume and a cover letter expressing your passion for the intake officer position and your vision for contributing to our team. Share your story with us – we're eager to hear how your experiences and aspirations align with the values and goals of Relight Your Care.
How do your skills match this job?
How do your skills match this job?
Sign in and update your profile to get insights.
Your application will include the following questions:Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a support worker? Do you have a current NDIS Worker Screening Check? Do you have a current Working With Children (WWC) Check? Do you have a current Police Check (National Police Certificate) for employment? Do you have a Certificate III in Individual Support? Do you have a current Australian driver's licence? Which of the following First Aid accreditations do you currently hold?
To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.
What can I earn as a Disability Support Worker
#J-18808-Ljbffr