As a Customer Support Specialist, you will represent the organization on site and provide hands-on, day-to-day support to clients. Your focus will be on enhancing the performance, reliability, and integrity of equipment.
Main Responsibilities:
* Manage service activities to achieve business objectives.
* Oversee daily client requirements while continually seeking opportunities to add value.
* Collaborate with the broader team to ensure a high level of client service and seamless support.
* Built strong relationships, establishing genuine rapport with clients.
* Strengthen existing site services by contributing to strategic plans that support ongoing business growth.
* Coach and mentor site-based technical personnel to enhance capability and performance.
* Maintain appropriate stock levels, including critical spares, to ensure operational readiness.
The ideal candidate will have a strong mechanical aptitude, supported by relevant trade qualifications and hands-on experience maintaining equipment.