* Make a real impact by helping customers with complex banking needs through meaningful, quality conversations
* Work in a fast paced, supportive national team, focused on doing the right thing for customers and risk.
* Build deep banking capability across deposits, lending, and wealth while growing your career at NAB.
Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.
In the role of Premier Specialist, you will join the Premier Direct team that's doubling down on customer obsession and owning it.
Each day, you'll go above and beyond to:
* Respond to high volumes of inbound calls and chats from Premier customers, delivering personalised advice and solutions.
* Identify customer goals and needs through quality conversations, using NAB's Customer Conversations framework.
* Provide end to end support across everyday banking, deposits, wealth, home lending and related products.
* Manage risk, compliance, and operational requirements with strong attention to detail.
* Contribute to a collaborative team environment focused on continuous improvement and customer outcomes.
We're looking for the best and brightest to deliver the best for our customers. You'll need:
* Experience in customer service or relationship management, ideally within banking or financial services.
* Strong verbal and written communication skills with the ability to explain complex information clearly.
* Proven ability to manage multiple tasks, prioritise effectively and work at pace.
* Sound judgement with a strong focus on risk, compliance and doing the right thing.
* Alignment with NAB's Who We Are behaviours and a customer obsessed mindset.
A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.
For details on the recruitment process, and accessibility, please visit To discuss adjustment requirements, please contact the NAB Careers team, via (please reference job number) or visit our Careers page through the link above for other contact options.
Join NAB
If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.