Overview
Junior IT Support Technician — Brisbane. This casual, part-time role is ideal for a student and offers a flexible schedule up to 20 hours per week (9:00 AM – 5:00 PM), with potential extra hours approved by the Head of Information Technology during holiday periods. Reporting to the Head of Information Technology, you will provide advanced IT support and systems administration services to Cromwell users, while maintaining effective stakeholder relationships to ensure secure infrastructure services and minimal impact to users.
Location: Brisbane. Employment type: Part time. This position is suitable for someone IT savvy who can follow instructions and procedures to complete tasks with a strong focus on customer service (internal or external).
Responsibilities
* Maintain ownership of the IT Helpdesk support queue and triage requests.
* Resolve Tier 1 and Tier 2 Helpdesk requests as required and provide overflow support to Junior IT Support staff.
* Work with the IT Team and the HoIT to ensure 8:00 AM – 5:30 PM coverage of the IT Helpdesk.
* Assist the Infrastructure and Applications Team to implement operational and procedural efficiencies within the IT environment.
* Ensure the responsibilities outlined in the Information Securities Roles document (EDMS# 10383179) are promoted and adhered to throughout the Software Development Lifecycle.
What We Bring
* Inclusive leave policy, including birthday leave.
* Access a $299 Employee Health and Wellbeing benefit.
* Rewards through our Employee Referral Bonus program.
* Access a wide variety of courses on LinkedIn Learning with financial support for training programs.
* Ongoing development and networking opportunities for all employees.
How to Apply
Please click "apply" to lodge an application. If you have questions about the role or would like to learn more, please contact Ash Lane, People & Culture Business Partner.
Our vision is to be a capital-light investment manager, recognised for transparency, authenticity and creativity. We value diversity and strive to foster an inclusive, equitable and respectful culture. We believe this is critical to the success of our business. We'd love to have you as part of our team.
*Unsolicited agency resumes will not be accepted for this position and Cromwell will not honour fees related to resumes submitted directly to hiring managers outside our approved process.*
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