Overview
Support Officer - Customer First Aid & Mental Health
Maximum Term opportunity until 30 June 2026 • Full time hours • Work for the world’s largest humanitarian organisation
About us
Australian Red Cross is part of the world’s largest humanitarian organisation. Our aim is to improve the lives of the most vulnerable people in Australia and across our region.
About the role
The role of the Support Officer - Customer FAMH is to deliver exceptional and qualified customer service to all First Aid and Mental Health Training clients and key stakeholders. This will entail responding to phone calls and email enquiries, assessing and responding to customer needs and demonstrating an in-depth knowledge of services and products to ensure needs are met and expectations exceeded.
What you will bring
- Strong written and verbal communication skills both in person and on the phone.
- Demonstrated customer service skills in a call centre environment or similar.
- Proven ability to quickly build rapport with customers and manage difficult conversations calmly and effectively.
- Demonstrated knowledge and experience with data management systems and record keeping.
- High levels of attention to detail and accuracy.
- Sound aptitude for following communication guidelines, procedures and policies.
Benefits
Benefits that act for you, while you act for humanity
Financial wellbeing: In addition to your salary, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay and get more from your salary. You can salary package up to $15,900 for living expenses (rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; novated car leases; superannuation and purchase of additional annual leave.
Health & Wellbeing: You can access specialist advice for nutrition, sleep, resilience and mindfulness, and guided meditation and other wellbeing programs.
Career development: Access to ongoing learning, training, and development courses.
Further information
This role is covered by the Educational Services (Post-Secondary Education) Award 2020, Level 4. Competitive salary + superannuation + access to salary packaging.
For additional enquiries, please contact Carmel Dunlop at (emailprotected) for a confidential discussion.
Applications close: Wednesday, 1 October 2025.
While we appreciate all interest in our organisation, we won’t engage with or accept candidates from agencies or consulting firms on this occasion.
Thank you for considering a career at Red Cross. We also have great opportunities to volunteer. Click here to find out more.
Job Ref #12980
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