About the role
You'll be providing client support, handling general administration, and assisting brokers with day to day tasks. You'll play a key role in supporting broking operations, ensuring all client deliverables are accurate, timely, and compliant. The position offers exposure to a professional corporate environment, with on the job learning and ongoing guidance within an established broking team.
A Day in the Life
* Manage renewals, new business quotes, and overall account servicing (policies, endorsements, invoicing).
* Liaise with clients, insurers, underwriters, and internal teams to meet deadlines and support broking strategy.
* Maintain accurate documentation, systems, and processing through collaboration with the Gallagher Service Centre.
* Support debtor management, gather client information, and identify key issues.
* Continuously improve processes, stay updated through training, and uphold professional and ethical standards.
Skills and experience
* Experience in a similar client support / administration role
* Attention to detail
* Clear and effective in stakeholder communication
* Great time management and ability to prioritise to meet deadlines
* A proactive approach and commitment to client service excellence
* Tier 1 qualification is desirable or willingness to complete in first 6 months (Gallagher supported)
What you'll get
* Career Development: Structured training programs, career pathways and tuition assistance
* Flexibility: We offer true work life balance through flexible work options
* Wellbeing: Access to our Employee Assistance Program and wellbeing initiatives
* Extra time off: Additional lifestyle leave options and paid volunteering days
* Financial Benefits: Employee Stock Purchase Plan, Gallagher Rewards (discounts at 1,000+ retailers) and salary sacrificed Superannuation options
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:
* 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
* Novated Leasing opportunities
* Two paid volunteer days annually
* Health Insurance Discounts with our Group Insurance Plan
* Employee Stock Purchase Program
* Paid parental leave
Other benefits include:
* Flexible and hybrid work arrangements
* Mental Health and Wellbeing Support for yourself and immediate family members
* Employee Recognition Awards and Service Milestone Recognitions
* Peer Support Program
* Annual flu vaccinations
* Access to Reward Gateway – discount offers at over 350 retailers!
* And more...
Equal Employment Opportunity
Gallagher is an Equal Employment Opportunity (EEO) employer committed to workplace diversity and inclusion. We embrace a working environment that celebrates individuality and fosters collaboration.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‐conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer‐employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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