Drive Client Success
A rapidly expanding organisation transforming the legal services landscape seeks a seasoned Customer Adoption Manager. You'll play a pivotal role in ensuring clients derive maximum value from this AI-powered platform, trusted by leading organisations worldwide.
We're looking for a proactive and client-focused professional to join our fast-growing, collaborative team. You'll be the key driver in helping clients adopt and engage with AI-driven solutions that streamline internal processes, automate contract creation, and save valuable time and expenses across various areas.
Duties will include:
* Develop tailored adoption strategies for client accounts.
* Monitor usage metrics, identify areas for improvement, and implement initiatives to enhance engagement.
* Conduct training sessions and workshops to educate clients on product features, best practices, and updates.
* Build trusted relationships with senior client stakeholders to drive platform adoption.
* Collaborate closely with cross-functional teams to ensure a seamless client experience.
* Identify at-risk clients and implement action plans to improve engagement and satisfaction.
* Maintain accurate records to track client progress and insights.
Why Join Us
* Structured growth and mentorship: Work alongside experienced leaders with clear development pathways.
* Real impact: Influence global brands and shape the future of legal automation.
* Set up for success: Benefit from structured onboarding, training, and ongoing support.
* Hybrid flexibility: Balance office and remote work tailored for collaboration and autonomy.
* Work at the forefront of the AI revolution.
To be successful, you must come with a proven track record in SaaS customer success, implementation, or project management roles where the focus is customer adoption and supporting detailed onboarding processes.
A background in Law will be beneficial but not essential.