Job Overview
Mater is currently looking for a Revenue Officer to join the team. This is a permanent full-time position based at our purpose-built offices.
The ideal candidate will have previous experience working in a health-related environment, particularly in the area of health-related billing, debt management, revenue and practice support.
We are seeking someone with excellent communication and interpersonal skills, who can work autonomously and as part of a team. The successful applicant will be able to meet deadlines and work to key performance indicators.
----------------------------------- Section 1: Job Description
Key Responsibilities:
* Ensure accurate and timely processing of medical billing to Medicare, DVA, health funds, QComp and other third parties.
* Process manual and electronic payments and receipts.
* Verify and lodge Medicare and Eclipse claims.
* Manage rejections and billing errors.
* Health fund eligibility checks, patient informed consent and quote preparation.
* Investigate and resolve account queries for patients, health funds and third parties.
* Liaise and follow up with providers, clinic staff, third parties, health funds, Medicare, patients and other stakeholders regarding outstanding billing and payments.
* Collection of Medicare, health funds, third party and patient debt.
* Provide reporting on activity, priorities and responsibilities as required by management.
* Practitioner registration with health funds and Medicare, onboarding and offboarding.
* System configuration and setup for practitioners, clinics, debtors and vendors.
* Support End of Month business reporting and provider payment processes.
* Point of contact for Practitioner reporting and requests.
* System testing relating to fee updates and new setups.
* Billing, receipting and system audit and analysis.
* Receipting and Bank reconciliations.
* Coordination of day-to-day workflows to ensure efficient delivery of department objectives.
* Maintain, develop and comply with department policies and work instructions.
* Manage incoming and outgoing correspondence and patient queries.
* Review, preparation and processing of write offs, refunds and adjustment requests.
* Provide input to the development, reporting and achievement of daily, weekly and monthly KPIs as required.
* Provide support, education and upskilling for stakeholders on relevant systems, processes and compliance.
* Assist Business Manager RoPP with project work as required.
----------------------------------- Section 2: Required Skills and Qualifications
Essential Requirements:
* Demonstrated experience of reporting, training, coordination of day-to-day operations and procedure and work instruction development.
* Demonstrated experience in review and analysis of financial or billing-related issues.
* Knowledge of or the ability to acquire knowledge of Medicare Benefits Schedule, health fund, DVA and QComp legislation, regulations and guidelines.
* Ability to meet deadlines and work to key performance indicators.
* Prior experience in medical practice or hospital billing, health fund billing or Medicare claims.
* Experience delegating and managing administrative workflows.
* Knowledge of medical terminology.
* Demonstrated effective interpersonal and communication skills (verbal and written).
* A willingness and aptitude to learn and grow with the department.
* The ability to work autonomously and as part of a team.
* Experience using TotalCare, IPM or other patient billing and administration software would be an advantage.
----------------------------------- Section 3: Benefits
Why Join Us?
We are a leader in healthcare, education and research — and that's because we employ exceptional people. By joining us, you'll have access to a range of benefits, including:
* Flexible working arrangements, including work from home options where suitable.
* Access to package meal and entertainment expenses.
* Access to leading education via Mater Education.
* Discounted food and beverage at various campus cafés and coffee venues.
* Access to gym, pool and end-of-trip facilities within our new purpose-built corporate office in Newstead.
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