Overview
We are seeking an experienced and proactive
Hotel/Resort Manager
to oversee daily operations at one of our Surfers Paradise Properties, ensuring smooth business performance, excellent guest experiences, and ongoing compliance with hospitality standards.
Responsibilities
Directing and coordinating front office operations including reservations, reception, and guest services
Overseeing housekeeping, room maintenance, and property presentation to maintain a high standard of cleanliness and comfort
Managing booking systems and online distribution channels to maximise occupancy and revenue
Supervising security arrangements and ensuring the general safety and wellbeing of guests and staff
Coordinating property maintenance, landscaping, and external contractor services where required
Monitoring guest feedback and satisfaction to continually improve service quality
Overseeing administrative, accounting, and purchasing functions to ensure efficient operations
Ensuring compliance with occupational health and safety and other relevant workplace regulations
Providing guests with local information about attractions, tours, and transport options when required
Skills and Experience
Demonstrated experience in hotel, motel, or resort management
Strong leadership, communication, and organisational skills
Proficiency with hotel booking systems and property management software
Sound understanding of guest service excellence and operational efficiency
Ability to manage and train staff, coordinate maintenance, and oversee financial performance
Qualifications
Diploma or higher qualification in Hospitality Management or a related field is desirable.
Minimum 12 months of relevant management experience in a hotel, motel, or resort environment
About Company
Emerge Services Pty Ltd is a professional hospitality management company providing quality property management and maintenance services across Queensland.
We currently have multiple properties throughout South East Queensland.
Our properties offer comfortable accommodation and a relaxing resort environment for guests.
Salary:
$77,000 – $85,000 per annum plus superannuation
Employment Type:
Full-time, ongoing position
Job Publish:
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Job Expire:
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