About the Team
Our Grocery & Retail business is a startup within Uber, a team focused on growth and innovation, but with the support and leverage of Uber's large global ridesharing and delivery businesses. We own the delivery of everything that isn't restaurant food—think groceries, essentials, alcohol, pharmaceuticals, hardware, electronics, beauty, and more. Many of the opportunities and challenges we face are new for Uber and require creative solutions that cater to different customers, but we're able to solve them because we care deeply. #BuildwithHeart.
About the Role
The Grocery & Retail Merchant Operations team's mission is to enable new selection and enhance selection quality, while delivering a positive platform experience for our customers. As a Senior Merchant Operations Manager, you will work closely with commercial teams to provide thought partnership and technical support, liaise with product teams to ensure product‐market fit for strategic accounts, and implement operational solutions and resources to address local needs.
What You'll Need
* Product Expertise: Become an expert on our product suite for Grocery & Retail Merchants on the Uber Eats marketplace—including Uber Eats Manager, Inventory & Catalog platforms, Merchant Invoicing platforms, and Loyalty solutions. Assess suitability for different merchant archetypes (verticals and segments), identify gaps and work with other Ops & Product teams on product improvement.
* Solutions Design: Understand the needs of strategic accounts and identify and implement solutions to help accelerate go‐to‐market, enhance merchant propositions, and drive merchant success on Uber Eats, leveraging Ops tools and collaborating with global product teams.
* Analytics & Insights: Use data to understand merchant performance and key improvement areas; support the account management team in defining metrics and building dashboards, bespoke reporting solutions and client‐facing materials, leveraging the outsourced analytics team.
* Process Improvement: Partner with the commercial team to understand what is required to support strategic accounts, and identify opportunities to scale our efforts through centralized processes, automations and tools.
* Business Standards: Establish and maintain best practices for core activities—including merchant go‐to‐market, integrations, loyalty, reporting—and exchange learnings with global counterparts.
Basic Qualifications
* 5+ years of experience in management consulting, business operations and/or strategy roles.
* An analytical mindset and strong business acumen; experience using SQL and advanced Excel, comfortable translating technical details to business outcomes.
* Highly collaborative; able to engage work across different stakeholder groups to drive toward shared goals.
* A go‐getter attitude; willing to take a hands‐on approach to get the job done and bias toward action.
Preferred Qualifications
* Partner-facing; experience working with external stakeholders and comfortable adapting and presenting materials to a variety of audiences.
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