About Us
We are a dynamic allied health organisation dedicated to making inclusion possible for all Australians.
Our team of talented change makers is on a mission to break down barriers and help individuals unlock their full potential.
About The Role
No two days will be the same as an Administrator with us. Your tasks may include:
* Scheduling therapy sessions using our scheduling system.
* Rescheduling sessions if a practitioner or participant is unable to attend.
* Onboarding new participants, explaining how we deliver our services in the social model and setting expectations.
* Completing risk assessments over the phone and accurately recording any identified risks.
* Maintaining accurate service agreements for participants.
* Attending weekly team meetings and sharing stories of impact.
* Working closely with the administration team to complete tasks efficiently.
* Delivering professional customer service over the phone, in person, and via email.
To succeed in this role, you'll need:
1. Demonstrated experience with scheduling or rostering.
2. 2–3 years' experience in administration with a focus on customer service and relationship building.
3. Strong skill in managing client databases and practice administration systems.
4. A high degree of personal responsibility for participant satisfaction.
5. The ability to take personal responsibility, set clear priorities, and focus on task completion.
6. Attention to detail.
7. A positive attitude and a willingness to contribute to the team's objectives.
8. An ability to approach problems with a 'can-do', problem solver attitude.
9. Flexibility and a willingness to adapt to changing situations.
What We Offer
We offer a range of benefits including:
* Continuous Learning and Opportunities for Growth: Access to our career coach and external development budget.
* A contemporary team culture where everyone shares the same vision.
* Everyday Perks: Pet-friendly hubs, wellbeing days, paid parental leave, regular social events, and access to confidential counselling services.
* Opportunities to make a real difference in people's lives.