* Multiple positions available across Sydney NSW, Brisbane QLD, Melbourne VIC, Perth WA
* Full-Time, Non-Ongoing (Initial 12-month contract with potential for extension)
* APS 4 ($77,728 – $84,619)
* On-site work in a contact centre environment
* Baseline Vetting (preferred)
Are you passionate about protecting Australia from biosecurity risks and contributing to regulatory service delivery in a fast-paced, high-impact environment? We are seeking enthusiastic, resilient, and service-oriented individuals to join our national team as Biosecurity Officers within this Federal Government department .
This is an exciting opportunity to be part of a team that plays a critical role in helping keep Australia free from harmful pests and diseases by supporting the movement of goods through our borders.
About the Role
Working in a professional, office-based contact centre environment, Biosecurity Officers respond to a high volume of phone and email enquiries, process inspection bookings, and provide advice to clients and stakeholders on biosecurity requirements and regulations. This work is essential in supporting the import and export of goods into and out of Australia while maintaining biosecurity integrity.
Key Responsibilities:
* Respond to enquiries from importers and internal stakeholders via telephone and email, providing clear and accurate guidance.
* Coordinate and process inspection bookings using internal systems.
* Manage operational workflows and assist in resourcing inspections.
* Identify and escalate potential biosecurity risks to the appropriate channels.
* Liaise with clients and partner agencies on technical and procedural matters.
* Support supervisors with monitoring daily service performance and team outputs.
* Promote and adhere to safety, ethical, and behavioural standards aligned with government service values.
Ideal Candidate:
We’re seeking individuals who:
* Thrive in a structured, regulatory, and client-focused environment.
* Exhibit integrity, independence, and sound judgement.
* Communicate clearly and professionally in both written and verbal formats.
* Can work autonomously while contributing to team-based goals.
* Show strong problem-solving skills and an ability to manage competing priorities.
* Are resilient and adaptable to changing operational demands.
* Can confidently use digital systems and tools to manage information and workflows.
Skills & Attributes Required
* Strong analytical, organisational, and decision-making capabilities.
* Ability to interpret and apply regulatory frameworks and legislative guidelines.
* Proficiency in learning and navigating digital systems and databases.
* Willingness to undertake ongoing training and contribute to operational improvements.
* Demonstrated commitment to accountability, transparency, and continuous improvement.
* Contact Centre experience preferred, but not essential.
To Apply:
To be considered, applicants must be Australian citizens and able to obtain and maintain Baseline Vetting security clearance.
If this role sounds like the right fit for you, please submit an updated resume in MS Word format by hitting APPLY NOW, or contact Ankita on 02 9200 3683 for further information.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or1300 337 000and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
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