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Account executive - it operations/service manager (itom/itsm)

Canberra
OpenText
Chief Accounting Officer
Posted: 18 June
Offer description

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are key components of our corporate culture. As a member of our team, you will have the opportunity to partner with highly regarded companies worldwide, tackle complex issues, and contribute to projects shaping the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is central to our operations—driving innovation, transforming work, and empowering digital knowledge workers. We are seeking talent that AI cannot replace to help us shape the future of information management. Join us.

The Opportunity:

The Specialist will be responsible for creating, qualifying, developing, and selling ITOM/ITSM solutions. Using a consultative sales approach, you will lead with business value and engage both new and existing clients. Supported by a team of pre-sales solution consultants, you will manage a defined territory, which includes many large and mid-sized clients. Your software portfolio will include SaaS and on-premises solutions.

You Are Great At:

* Results-driven: Operates with ownership, seeks continual performance improvement, acts with urgency and accountability.
* Energy & work ethic: Brings curiosity and innovation, builds trust through authentic and ethical behavior.
* Domain expertise: Understands business practices, industry trends, and the competitive landscape, acting as a trusted advisor.
* Pipeline qualification: Seeks new opportunities, expands existing client relationships, and manages pipeline creation and progression to closure.
* Value-based selling: Identifies key customer drivers, develops unique value propositions, and sells outcomes, not just products.
* Planning for success: Uses a structured approach to build and execute sales plans, balancing strategic and tactical pursuits for predictable revenue.
* Team orchestration: Builds cross-company pursuit teams and collaborates with partners to expand sales coverage.
* Good sales hygiene: Maintains accurate revenue forecasts and keeps CRM updated.

What It Takes:

* Minimum 5 years of proven SaaS or license software sales experience with a record of overachievement and new business wins.
* Related work experience in application development, testing, DevOps, or Value Streams is a plus.
* Strong network of client contacts.
* Bachelor’s degree required; advanced degrees or MBA preferred.
* Experience following sales methodologies, territory management, account development, and opportunity management.
* Successful partner engagement experience, working effectively to generate additional revenue.

OpenText values diversity and inclusion, striving to create an inclusive work environment beyond legal requirements. Our Employment Equity and Diversity Policy guides us in maintaining a workplace that respects all backgrounds and identities.

If you need assistance or a reasonable accommodation during the application process due to a disability, please contact. We foster collaboration, innovation, and growth, enriching our vibrant workplace.

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