Enterprise Services - Technical Support Representative - Sydney
Location : Sydney
Business Area : Sales and Client Service
Ref # : 10042270
Description & Requirements
We’re Bloomberg Enterprise Services - a fast-paced, innovative, and expanding business. We partner closely with our clients to understand their unique data and technology needs, providing a wide range of datasets across asset classes through multiple delivery methods and flexible scheduling. Our services are vital for our clients' operations.
Role Overview :
As a Data Technical Support Representative, you will support our Enterprise Data clients globally. You will be trained to diagnose and troubleshoot issues efficiently, taking responsibility for resolving client problems and escalating as necessary to ensure exceptional support.
Key Responsibilities :
* Collaborate with technical and market data contacts at client firms to resolve and prevent issues.
* Escalate issues to internal teams such as Network Operations, Data, Implementation, and Software Engineering.
* Own client questions and technical issues, providing support via phone, ticket systems, or in person.
* Recreate reported issues on internal or client test environments for troubleshooting.
* Promote and implement self-service solutions to enhance client experience.
* Improve team workflows through tooling and process enhancements.
* Maintain system health through monitoring, alerting, and capacity management.
* Partner with sales and account management to strengthen client relationships.
Required Skills and Experience :
* Over 2 years of technical support experience in financial data solutions within financial services or fintech.
* Bachelor's degree in Computer Science, Information Systems, or related field.
* Knowledge of scripting or programming languages (e.g., Shell, Perl, Python, .NET, Java, C++).
* Strong analytical and problem-solving skills.
* Excellent multitasking and professionalism in handling complex issues.
* Understanding of financial markets, including Fixed Income, FX, and Derivatives.
* Ability to gather requirements through various communication channels.
* Excellent communication and presentation skills in English.
* Evidence of continuous career development.
Interested?
If you believe you're a good fit, apply now. We will contact you regarding the next steps. Meanwhile, visit Bloomberg Data and Content Solutions for more information.
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