3 weeks ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.This range is provided by Incluso Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$100,000.00/yr - A$130,000.00/yrAre you ready to join Australia's newest service provider that puts both participants and staff first?Be part of the Incluso Service journey, where we are aiming to become Australia's leading service provider in accommodation, respite, and support services.At Incluso Services we are focused on "Building the World that we Want" and as such, ensuring that people with a disability are well cared for and can access high quality community engagement services. Our mission is to help people with a disability and their families to be more independent and have greater choice and control over their quality of life.We're excited that we are looking to expand our team and we're on the hunt for an NDIS General Manager to oversee operations in our Victoria and South Australia teams. Applicants residing in either Melbourne or Adelaide are welcomed!RequirementsThe Role:As the NDIS General Operations Manager, you will oversee daily operations, ensure the highest quality of service delivery, and lead with a strong commitment to equality, inclusivity, and innovation. You will manage teams, drive continuous improvement, maintain compliance with NDIS standards, and play a strategic role in shaping organisational growth.What you'll be doing:Lead, supervise, and mentor operational teams, fostering a culture of accountability, collaboration, and excellenceProvide direct oversight and support to participants, ensuring their personal goals and NDIS plans are implemented effectivelyOversee the onboarding of new participants, ensuring a seamless transition into the organisation's servicesDeliver performance management, provide constructive feedback, and collaborate with leadership to maintain operational excellenceDevelop strategies for staff-participant matching to support compatibility and continuity of careMaintain compliance with NDIS frameworks, implement reflective practice, and align staff performance with organisational goalsCommunicate effectively with the Business Manager and internal stakeholders to manage budgets and drive service excellenceSupport rostering and payroll coordination, ensuring timely, accurate service delivery aligned with care plansImplement and improve operational policies and procedures, contributing to their development and refinementEngage with external stakeholders to ensure comprehensive and consistent participant supportPrepare and present stakeholder reports as required for the DirectorChampion a positive, inclusive work environment while driving innovation and process efficiencyWhat you'll bring:Proven leadership experience in the NDIS, disability, or community services sectorStrong knowledge of NDIS standards, compliance, and participant-centered care deliveryDemonstrated success in coaching, mentoring, and developing high-performing teamsAbility to thrive in a fast-paced, evolving environment with competing prioritiesExceptional communication and interpersonal skills, with a talent for inspiring and influencing othersOperational and strategic thinking, with a focus on sustainable service delivery and social impactStrong decision-making and problem-solving abilitiesHigh-level understanding of the SCHADS award and workforce complianceCompetency in interpreting and implementing HR policies and proceduresBenefitsWhat we offer:We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates membershipsWe offer an Employee Assistance Program for support and because time out is so importantWe offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coachingWe believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of workWe believe in your potential and offer a personalised career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourselfIf you're viewing this ad and don't quite tick off the whole criteria list BUT and you're keen to take on a new challenge and you think you'd be a great fit at Incluso Services, we encourage you to take that leap and hit the "Apply" button.Apply today and help us in building an organisation that celebrates all, where inclusion is second nature, and where everyone is heard.When you join Incluso Services, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.Seniority levelSeniority levelDirectorEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Incluso Services by 2xGet notified about new General Manager jobs in Coburg, Victoria, Australia.Glen Waverley, Victoria, Australia 1 day agoMelbourne, Victoria, Australia 3 days agoAbbotsford, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 days agoAbbotsford, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 1 week agoDandenong, Victoria, Australia A$250,000.00-A$275,000.00 3 weeks agoFootscray, Victoria, Australia 14 hours agoMelbourne, Victoria, Australia 4 weeks agoEast Melbourne, Victoria, Australia 1 week agoRichmond, Victoria, Australia 14 hours agoGeneral Manager - Village Cinemas M-CityMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 3 weeks agoGeneral Manager Sales and Operations - Regional HousingMelbourne, Victoria, Australia 2 months agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 2 weeks agoDandenong, Victoria, Australia 2 weeks agoGeneral Manager of Strategic Partnerships - BDMelbourne, Victoria, Australia 3 weeks agoGeneral Manager, Children’s Strategy and ServicesDandenong, Victoria, Australia 1 week agoGeneral Manager Corporate Services - Yarra City CouncilMelbourne, Victoria, Australia 2 weeks agoPrivate Equity like Corporate M&A / Development - Senior Associate – Vice President – MelbourneGeneral Manager of People, Culture and SafetyAssistant Vice President, Australia Property DivisionMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 month agoGeneral Manager - Youth Justice Court Advice and Bail ServiceMelbourne, Victoria, Australia 9 hours agoWe’re unlocking community knowledge in a new way. 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