Job Opportunity
A key role within an enterprise organization in Australia seeks a Contact Centre Architect to spearhead transformation projects in the insurance sector. The ideal candidate possesses strong telephony expertise, knowledge of Verint and Cisco systems, along with cloud platforms, coupled with the ability to provide architectural direction.
Key Responsibilities:
* Spearhead contact centre transformation initiatives
* Offer thought leadership and technical expertise to drive business objectives
* Collaborate with stakeholders on significant technology undertakings
Requirements
* Expertise in telephony solutions and infrastructure
* Proficiency in Verint and Cisco systems
* Strong understanding of cloud-based platforms
* Ability to lead architectural direction
Benefits
* Opportunity to contribute to strategic transformation initiatives
* Collaborative work environment with experienced professionals
* Continuous learning and skill enhancement opportunities