* 38-hour week with flexible start and finish times
* Monday to Friday role
* $40.00 per hour
About the Client
Our client supplies high-quality ready-mix concrete and engineered construction materials, supported by technical expertise and innovative, low-carbon solutions, to deliver reliable outcomes across residential, commercial and major infrastructure projects.
About the Role
We are seeking a motivated and customer-focused Customer Service Officer to join a busy operations team based in Milton.
This role is responsible for processing customer orders, coordinating deliveries, and working closely with scheduling teams to ensure on-time service. You will play a key role in maintaining strong customer relationships while ensuring accurate data entry and efficient communication across the business.
Key Responsibilities
* Process customer orders accurately and efficiently within internal systems
* Communicate with customers to confirm orders, delivery times, and updates
* Coordinate with scheduling teams to meet delivery requirements and optimise load sizes
* Liaise with internal stakeholders including supervisors, account managers, and site teams
* Monitor deliveries and proactively manage any disruptions or changes
* Maintain strong product and service knowledge to support customer enquiries
* Work to KPIs and performance targets across service and operations
* Support continuous improvement and assist team members where required
* Handle customer concerns professionally and elevate where necessary
* Maintain compliance with safety and workplace procedures
About You
* Previous experience in a customer service or operations support role
* Strong communication skills with the ability to manage customer expectations
* Proficient computer skills and experience with data entry systems
* Ability to work in a fast-paced, team-oriented environment
* Strong organisational skills and attention to detail
* Ability to manage competing priorities and meet deadlines
* Understanding of scheduling or logistics (highly regarded)
* Confident in handling challenging customer interactions
Equal Employment Opportunity Statement
As an Equal Employment Opportunity employer, we welcome applicants from all backgrounds and embrace diversity in race, gender, age, religion, culture, and ability.
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