Howdy, we're Heidi
That's where you come in.
The role
We're looking for a Product Manager who can build AI agents that handle the operational backbone of clinical practice. Autonomous agents that call patients, manage referrals, coordinate procedures, and follow up after surgery.
Heidi's Comms product builds multichannel AI communication: voice calls, texts, emails, bookings, reminders, and follow‐ups for clinics. Specialist practices spend enormous time on the phone doing predictable, structured work: screening referrals, calling patients through multi‐step preparation checklists, chasing no‐shows, confirming appointments. We replace that work with AI agents that operate across voice, SMS, and email.
In this role, you will own the product direction for Comms, partnering closely with engineering and GTM. You are picking up a running operation, where the roadmap, team, and commercial motion already exist. You need to understand how a specialist clinic's front desk actually operates—the referral pathways, pre‐operative coordination protocols, day‐of logistics, post‐operative follow‐up sequences—and translate those workflows into agent behaviour that can handle real‐world messiness. You will also work in either our Sydney or Melbourne office.
What you'll do
* Own product strategy and roadmap for Heidi's AI communication agents, setting clear goals and being held accountable to achieving them.
* Scope and ship new agent capabilities from concept to production, working directly with engineering and design.
* Spend significant time with customers to understand their operational workflows, pain points, and what good looks like in their environment.
* Translate complex clinical scenarios into precise agent specifications that engineering can build against.
* Own agent reliability and quality across voice, SMS, and email channels.
* Set measurable targets for agent performance and build feedback loops to improve them.
* Align your roadmap with commercial needs so product capability reflects what customers are buying.
* Work with integration partners so agents can read and write real clinical data.
* Watch voice AI and agentic developments; decide when new capabilities should change your approach.
What you'll need
* BA/BS in a technical or analytical field (e.g. Computer Science, Engineering, Information Systems, Analytics, Mathematics, Physics, Applied Sciences, or related).
* 3+ years in product, operations, or technical roles, with a focus on what you've shipped rather than years on the clock.
* A romantic streak about software and a belief that great design transforms someone's day.
* Strong customer empathy from spending real time with the people who use what you build.
* Ability to translate messy real‐world processes into structured systems.
* Experience building with AI tools (e.g., Cursor, Claude Code, or similar) and the ability to showcase what you've created.
* Fluency with core LLM concepts and systems (prompting, fine‐tuning, embeddings, retrieval, evaluation) and the judgment to translate these into reliable, user‐facing products.
* A tendency to build over requesting.
* Strong, well‐held opinions that can shift the room when you're right.
* Data fluency with diagnostic teeth: reading logs to distinguish a model problem from a design or integration problem.
If you answer 'NO' to these questions, this may not be the job for you:
* Are you an execution powerhouse?
* Have you shipped something this week?
* Are you good at games?
* Did you have a weird teenage hobby?
* Are you able to execute without a legion of data analysts, product marketers, and research coordinators at your beck and call?
* Does the prospect of making health systems a lot nicer make you feel fuzzy inside?
Benefits
Heidi will take care of you. We offer a generous $500 annual development budget and serious equity.
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