Introduction
When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults. We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.
GRADE
18
LOCATION OF POSITION
Talbot County Department of Social Services Child Support 301 Bay Street, Unit #5 Easton, MD 21601
Main Purpose of Job
The main purpose of this position is to provide leadership and managerial oversight of program operations – establishing standards, goals and schedules for Child Support staff, including the Young Fathers/Non-Custodial Parent Employment Program (NPEP) staff; setting priorities and evaluating the effectiveness of both staff and programs; aligning budgets with program priorities; working collaboratively with community partners; and participating in organizational excellence and development activities. This position serves as Program Manager for all Child Support program components, as well as for the Young Fathers/NPEP program. Achievement of desired outcomes is the barometer by which the effectiveness of the incumbent's performance is measured. The position is a member of the executive staff of the agency and is expected to work in a dynamic and collaborative mode with all relevant stakeholders.
POSITION DUTIES
Leadership and Direction Directs, coordinates, plans and supervises all activities of the Child Support and Young Fathers/NPEP. Develops, monitors and supervises activities of the Inside Out Dad program. Works with the Facilitator of this outreach program to plan the curriculum, presentations for participant recruitment, reporting and program monitoring. Works in cooperation with the Director of the Talbot County Department of Corrections. Directs quality and quantity of staff production, including Child Support Management System (CSMS) utilization and compliance, meeting or exceeding audit and other mandated outcomes. Supervision and Staff Development Provides supervision to all Child Support Staff and other direct report staff. Plans, coordinates, supervises and evaluates the work. Provides for staff development. This includes planning for training of workers and providing individual instruction in routine practice and procedure to improve service delivery; seeking and promoting opportunities to obtain professional development opportunities.
MINIMUM QUALIFICATIONS
Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying. Experience:Eleven years of experience, seven years of experience in administrative, professional or technical work, two years must have involved supervision of other employees or exercisingresponsibility for program development and an additional four years of professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices andorganizations. Notes: 1. Candidates may substitute the possession of a Bachelor'sdegree from an accredited college or university and seven years of experience in administrative, professional ortechnical work, two years must have involved supervision of other employees or exercising responsibility for programdevelopment, for the required experience. 2. Candidates may substitute graduate level education at the graduate level at an accredited college or university at the rate of 30 credit hours on a year-for-year basis for up to sixyears of the required non-supervisory general experience. 3. Candidates may substitute U.S. Armed Forces militaryservice experience at a rank of Corporal/Petty Officer orhigher as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical, and Office Services field of work on a year-for-year basis for the required experience, two years must have been in an administrative supervisory or consultative capacity.
DESIRED OR PREFERRED QUALIFICATIONS
Preference will be given to applicantswho possess the following preferred qualification(s).Include clear and specific information on your application regardingyour qualifications. One year of experience working in Child Support Administration including Establishment and Enforcement. One year of experience with Child Support Management Systems (CSMS). One year of experience supervising employees in Human Services. One year of experience Managing Fiscal Operations in a Child Support Program.
SELECTION PROCESS
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date.We will not consider information submitted after this date.Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on theeligible (employment) list for at least one year.
EXAMINATION PROCESS
The assessment may consist of a rating of your education, training, and experience related to the requirements of the position.It is important that you provide complete and accurate information on your application.Please report all experience and education that is related to this position.
BENEFITS
As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS:STATE OF MARYLAND BENEFITS
•\tPersonal Leave- new State employees are awarded six (6) personnel days annually (prorated based on start date).
•\tAnnual Leave – ten (10) days of accumulated annual leave per year.
•\tSick Leave – fifteen (15) days of accumulated sick leave per year.
•\tParental Leave – up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
•\tHolidays – State employees also celebrate at least twelve (12) holiday per year.
•\tPension – State employees earn credits towards a retirement pension.
•\tPositions may be eligible for telework.
FURTHER INSTRUCTIONS
The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Examination Services Unit, Attn: Trelia Gunter, 25 S. Charles Street, Baltimore, Maryland 21201. All mailed documents must include the applicant's name and the job number and must be received by 5 p.m. on the closing date. Resumes will NOT be accepted in lieu of completing the application. If additional information is required, the preferred method is to upload. If unable to upload, please email requested information only to Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time. If you have any questions concerning this recruitment process for this position, please contact 410-767-7416. TTY Users: call via Maryland Relay. If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.
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