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Description
monday.com is looking for an IT Help Desk as a part of the global IT team, supporting the Sydney office employees locally and a total of 2500+ internal users globally. The role involves providing technical assistance and support to monday.com employees regarding computers, hardware, software, and events on a global scale. Responsibilities include configuration, control, maintenance, troubleshooting, monitoring, and maintaining an active inventory of all IT assets using the latest technology for device management services.
About The Role
* Provide 1st level support to all monday.com employees worldwide.
* Respond to IT support tickets and troubleshoot hardware and software problems with Apple and Microsoft products, both on-site and remotely.
* Support internal users to resolve issues related to their workstations.
* Configure, install, and maintain all office technical equipment, including laptops, printers, monitors, and other IT peripherals.
* Assist with A/V conferencing systems to support internal/external meetings or events.
* Provide basic network assistance including LAN, Wireless, and VPN.
Requirements
* 2+ years of proven experience in help desk and IT support for 200+ users.
* Ability to install, administer, and troubleshoot computer hardware and software (Mac OS X experience is a big advantage).
* Experience with G Suite / Microsoft Office 365.
* Experience with Okta.
* Customer-service orientation, strong communication skills, and ability to work under pressure.
* Excellent analytical and problem-solving skills with attention to detail.
* Advanced troubleshooting and multi-tasking skills.
* Knowledge of JAMF is an advantage.
* Experience with video conferencing systems.
* Excellent written and verbal communication skills in English.
Additional Information
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Software Development
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Location: Sydney, New South Wales, Australia
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