We're looking for a sharp, highly capable operator to lead our service team and drive continuous improvement across the business. You don't need to be a qualified HVAC technician — what matters is your ability to pick up technical concepts quickly, manage people and processes confidently, and bring structure, accountability and efficiency to a busy service environment.
What you'll do:
* Lead and mentor a growing technical support team.
* Act as senior escalation points for advanced technical and installation issues.
* Drive process improvements across scheduling, workflow, reporting and customer communication
* Manage KPIs, service data and reporting to improve visibility and performance
* Work with technicians and customers to ensure jobs are delivered on time and to standard
* Identify bottlenecks and implement solutions that boost efficiency
* Develop and deliver training programs for B2B customers and installers.
* Build technical documentation, manuals, and process improvements.
What you'll bring:
* Strong operations, coordination, or leadership background (trade/HVAC experience not required)
* Ability to learn technical concepts quickly and communicate clearly with customers and field staff
* Confidence in managing processes, people, priorities and deadlines
* Strong skills in reporting, data, systems and continuous improvement
* A proactive, solutions-focused mindset with high attention to detail
* Someone who thrives in a fast-moving, service-based environment
Benefits
* $100K - $120K Base Salary
* Additional Superannuation
* Impactful role – take ownership of service quality and customer outcomes.
* Leadership opportunity – build and mentor a capable technical team.
* Career growth – exposure to senior leadership and cross-functional projects.
How to Apply
Click APPLY or send your resume directly to For a confidential discussion, call me on
NB: All shortlisted candidates will be contacted within 2 business days.