Rottnest Island Authority – Rottnest Island WA
THIS POSITION IS BASED ON ROTTNEST ISLAND (COMMUTING)
APPLICATIONS FOR THIS POSITION CLOSE AT MIDDAY ON TUESDAY, 3 FEBRUARY ****
Job Description: The Supervisor role assists the Manager Pedal & Flipper with the day-to-day management of the Pedal & Flipper bike hire operation on Rottnest Island.
The Supervisor Pedal & Flipper supervises a team of Visitor Services Assistants ensuring that they carry out their duties with full care, attention and deliver great customer service.
The position is one of a team of Supervisors operating in one of Rottnest Island Authority's (RIA) very busy customer focused, commercial business units, who individually and collaboratively make a major contribution to the strategy that supports the Rottnest Island experience.
At RIA, we have adopted Leadership Expectations which provides a common understanding of the mindsets and expected behaviours required of all our employees and the public sector.
In this role, you will be Leading Others to help drive positive change.
Selection Criteria: Applicants should address the following essential criteria.
These should be addressed in no more than three (3) pages in total.
Demonstrated experience at team leader/supervisory level within a high-volume hire, retail, or tourism business.
Proven ability in supervising, developing and motivating a results driven team focused on the delivery of excellent customer service in a high turnover business operation.
Strong communication skills with the ability to manage and resolve customer service issues in a high-pressure environment.
Demonstrated experience of using point of sale (POS) or inventory management systems at a high level, including end-of-day cash reconciliation skills.
Strong administration skills including the ability to respond to enquiries, write procedures and create financial reports using Microsoft Excel.
Applies and promotes the principles of equity, diversity and work health and safety in the workplace.
The following essential criteria will be assessed as required:
Behaviour that reflects Integrity, Collaboration, Accountability, Respect and Excellence.
Flexibility Requirement
Must be capable of commuting to and from Rottnest Island daily with the requirement for the occasional overnight stay.
Must be capable and willing to work rostered working arrangements including weekend and public holidays.
Work hours will be posted on a fortnightly roster in advance.
About Us
We are a statutory authority of the Department of Biodiversity Conservation and Attractions (DBCA), one of Western Australia's largest state government agencies, providing exciting and challenging career opportunities in biodiversity conservation and park and natural resource management.
We employ people with world-class scientific, policy, land and marine management, visitor services, research and educational skills.
For more information on what we do, our recruitment process, and why working at DBCA is an attractive proposition, please visit ourwebsite.
Benefits of working with us
In addition to the attractive salary and opportunities to contribute to biodiversity and environmental conservation initiatives, the department offers incentives including:
Flexible working arrangements.
12% superannuation, full employer contribution and salary packaging options.
4 weeks annual leave with 17.5% loading paid as additional pay every December.
3 days additional public sector holidays each year.
Cultural leave for Aboriginal and Torres Strait Islander staff.
Access to study, bereavement, foster caring and parental leave.
A confidential employee assistant program (EAP) for you and your family, including psychology and counselling services.
Well-established learning and development programs.
How to apply
All applications are to be submitted online.
Select 'Apply for job', located at either the top or the bottom of the screen, and follow the instructions; you will need to provide:
A covering letter.
A statement addressing the above requested criteria (in no more than three (3) pages).
A current CV, including the details of two referees with one being a recent or current manager/supervisor.
For further job-related information: contact Marisa Pittuck on ******** *** or for further information about RIA, visit /.
We have a detailed Job Application Kit to provide information about us, the values of the department and practical guidance on the process for you.
Please ensure you have saved your documents in MS Word (.docx files only) or PDF format and have allowed plenty of time to submit your application, aslate, emailed and proforma applications will not be accepted.
Prior to commencement, the successful applicant will need to possess or obtain:
A current (issue date not older than 6 months) and satisfactory National Police Check.
For the full role description, detailed responsibilities and a full list of selection criteria, please refer to the Job Description link below.
The documents linked to this advertisement are available in alternative formats upon request.
Eligibility: To be eligible for permanent appointment, it is essential to have Australian citizenship, New Zealand citizenship or Australian permanent residency status.
To be eligible for contract employment, it is essential to have a visa with entitlement to live and work in Australia for the term of the contract.
Please note visa sponsorship is not available for this position.
A search for additional applicants may be conducted for this position where necessary to provide a more diverse and/or competitive field.
Substantive Equality Statement
RIAsupports and values diversity and aims to build a workforce that is representative of the community we live in.
We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally diverse background and people with disability.
People with disability will be provided with reasonable adjustments in our recruitment processes and in the workplace.
For adjustments required in the recruitment process, including an alternative to applying online, please contact the selection panel convenor.
If you are an Aboriginal person who would like assistance with your application, please contact Jobs and Skills WA on ********.
Similar appointments may be made from this process within a 12-month period to positions that may be permanent or contract, including contract appointments with the possibility of subsequent permanency.
Attachments:
DBCA Job Application Form.docx
DBCA Job Application Kit.docx
Job Description Form RIA*******.pdf
You can view and print these PDF attachments by downloading Adobe Reader.
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