Overview
Customer Service Representative-Driver TesterSalary: Service NSW Grade 5 ($90,767 - $95,390 pro-rata, plus employer's contribution to superannuation and annual leave loading)Location: Tweed Heads Service CentreEmployment Status: Part time (20 hours per week) – Ongoing
About the opportunity:
If you are passionate about working in a customer centric team, delivering positive face to face customer service experiences and enjoy working in a fast-paced environment, this could be the right role for you. You will deliver exceptional customer service through provision of driver license tests and other Agency Customer Service delivery priorities in line with organisational and compliance requirements.
Key accountabilities
* Provide timely, high quality customer service, which is consistent with Agency values and DNA, to deliver a positive customer experience.
* Conduct driving tests and advise applicants of the outcome, including relevant details of performance and deficiencies in accordance with established Agency standards.
* Establish effective customer relationships through quickly establishing rapport, understanding different customer needs, drivers and motivations and modifying approach to facilitate a positive customer experience.
* Identify and mitigate risks to ensure optimal road safety to customers and the broader community.
* Review quality control strategies and practices and exercise informed judgement in line with legislation, and Agency policies and procedures to ensure accurate application and defensible decisions.
* Provide a range of administrative and support services to meet business needs using relevant systems and reference materials.
* Contribute continuous improvement, including the identification of opportunities to improve the efficiency of work processes and the implementation of changes in the workplace that support organisational and government objectives and improve customer experience.
Additional job specific essential requirements
* An unrestricted Australian driver licence for the preceding three years (excluding a provisional or learners' licence)
* A satisfactory driving record. Your traffic record will be verified during the recruitment process.
* Ability to proficiently drive a manual vehicle. You will be required to pass a 90 question Driver Knowledge Test and supply a manual vehicle to complete a Manual Practical Driving Test.
* Due to the safety requirements of this role, an offer of ongoing employment is contingent on your ability to successfully complete the provided driver testing training.
Hours and salary
Service Centre operating hours vary between locations. The Service NSW Award hours are 6:30am – 7:30pm (Monday to Friday) and 7:30am - 3:30pm (Saturdays). Hours may require working during these times and on a rotating roster, including Saturdays. Hours are subject to change based on business needs.
Salary: Service NSW Grade 5 - base salary for this role ranges between $90,767 - $95,390 pro-rata, plus employer's contribution to superannuation and annual leave loading.
How to apply
Attach an up-to-date cover letter and resume that shows your experience and how you meet the focus capabilities of the role. Detailed instructions for preparing your application can be found in the role description. Closing date: Monday 16 February 2025 at 9:59am.
Further information
For enquiries relating to recruitment please contact Bryan Kreltszheim at the email address provided in the role description. Service NSW uses multi-staged recruitment methods based on merit principles for comparative assessment in accordance with the Government Sector Employment Act 2013. Employment with Service NSW is subject to a satisfactory national criminal record check.
About Service NSW
Service NSW is making it easier for people and businesses across NSW to access government services. We offer a digital solution to government transactions, a 24/7 phone service, and a growing network of service centres. We partner with over 50 agencies to offer a large set of NSW Government transactions.
Workforce diversity and inclusion: We encourage applicants from diverse backgrounds. If you require adjustments to participate in the selection process, please contact the provided email/phone.
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