Customer Service Representative
About the Role
* Liaise with internal and external customers to provide exceptional customer service.
* Escalate customer complaints to management to ensure timely resolutions.
* Provide administrative support to operations and warehouse teams.
* Coordinate logistics with freight companies, ensuring smooth delivery processes.
* Process inventory management tasks, including packing slips and delivery dockets.
* Organize delivery runs and customer pickups, prioritizing efficiency and timeliness.
We prioritize professional development, focusing on mentorship and supportive team environments that foster individual growth.
* Annual salary reviews to recognize performance and contributions.
* Employee Assistance Program (EAP) services for staff members and their families.
* Awards and recognition program to celebrate outstanding achievements.
* Paid parental leave policies to support work-life balance.
* Ongoing training and development opportunities to enhance skills and knowledge.
* A collaborative work environment that values teamwork and mutual support.