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Your friendly neighbourhood Recruiter @ S2M | Social Media & Digital Marketing Recruitment | ECOM/Tech/Agency/Fintech |Our client, a global leader in loyalty and customer engagement solutions, is seeking an experienced Account Director to oversee and grow key client relationships. This opportunity sits at the intersection of strategic planning, team leadership, and client management, making it perfect for someone passionate about driving loyalty program success across sectors like financial services and travel.
The Account Director will take full ownership of key client relationships, ensuring excellent service delivery, strategic direction, and consistent growth. Acting as a trusted advisor, this person will lead internal teams to develop and implement solutions tailored to each client's needs, delivering measurable value while identifying new opportunities for innovation and expansion.
Key Responsibilities Oversee end-to-end client account managementDevelop strong relationships with senior client stakeholdersLead strategic planning and business reviewsCollaborate with internal teams to deliver on program goals and KPIsIdentify opportunities for growth and innovation within accountsEnsure financial performance, including budgeting and billing oversightHandle escalations and maintain service excellenceSupport team development and performance managementWhat You Bring 8+ years in marketing, loyalty, or agency account servicesDeep understanding of CRM, digital marketing, and customer engagementExperience in credit card loyalty is an advantageProven leadership and stakeholder management capabilitiesStrong commercial acumen and attention to detailConfident communicator with a collaborative mindsetIf you are interested in this role, please send your application to ****** or click "Apply" to embark on this exciting journey.
Seniority levelSeniority levelDirectorEmployment typeEmployment typeFull-timeJob functionJob functionAdvertising, Marketing, and Strategy/PlanningIndustriesMarketing Services and Consumer ServicesReferrals increase your chances of interviewing at S2M Recruitment by 2x
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