Queensland Police Service - Birtinya, QLD
Government, Defence & Emergency
Source: uWorkin
Job Description
Police Communication Operators work within a dynamic environment, committed to providing superior, client-focused ‘Triple Zero Call Taking and Police Dispatch’ services across Queensland in response to community requests for assistance.
Your Key Accountabilities
- Manage calls for service in emergency, stressful, and challenging situations using negotiation and conflict management skills to de-escalate, calm callers, and gather vital information.
- Apply the Queensland Police Service demand management framework (SOLVE) to request police resources for incident response.
- Relay data accurately using voice communications equipment in a time-critical environment to assist responding police units.
- Research police data management systems to gather information on relevant persons, vehicles, and locations.
- Review incidents, assess tasks, and update incidents with relevant information swiftly and accurately.
- Liaise with other service providers to allocate resources as required.
- Adhere to information security policies to ensure confidentiality and proper use of systems.
- Interpret and relay information related to legislation, policies, and procedures.
- Contribute positively within a team to achieve service standards, including supporting and mentoring other operators.
Role Requirements
Mandatory:
- Initial appointment is on a fixed-term, 6-month training program. Successful completion leads to ongoing employment.
- Participate in a 24-hour, 7-day roster, working 36.25 hours per week with applicable shift penalties.
- Undergo alcohol and/or drug testing as per policy.
- Provide a keyboard skills certificate with a minimum of 40 words per minute at 98% accuracy.
- Complete assessments including typing, call-taking simulation, and cognitive ability tests.
- Undergo psychological assessment.
- Provide an approved PEMS hearing test; regular hearing tests are required during employment.
Applications remain current for 12 months.
Job Ad Reference: QLD/ /25
Closing Date: Thursday, 18th September 2025
Further Information
We are committed to inclusive cultures that respect human rights and diversity.
Please download all attachments and follow the application instructions.
Multiple positions available.
Source: Sunshine Coast Student Jobs Hub
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