Summary:
We are seeking a highly skilled Senior Technical Support Engineer to provide technical assistance and support to our clients. The ideal candidate will have a strong technical background and excellent communication skills to effectively troubleshoot and resolve technical issues.
Responsibilities:
* Provide technical support to clients via phone, email, or in-person
* Troubleshoot and resolve technical issues related to hardware, software, and network systems
* Collaborate with other teams to identify and resolve complex technical problems
* Document and track technical issues and resolutions in a timely manner
* Provide training and support to clients on new products and services
* Stay up-to-date with industry trends and advancements in technology
Qualifications:
* Bachelor's degree in Computer Science, Information Technology, or related field
* 3+ years of experience in technical support or related field
* Strong knowledge of hardware, software, and network systems
* Excellent problem-solving and analytical skills
* Strong communication and interpersonal skills
* Ability to work independently and in a team environment
* Experience with customer service and support