Do you want to join a team striving to transform how an industry trades through technology?
Do you want to be part of a fun, diverse team of over 110 who are rapidly growing in a 'scale up' environment?
At Ordermentum we are on a mission to become the single platform of choice for all food and beverage companies to manage orders, facilitate payment and discover new products and services that save time and money.
We are looking for a driven, self motivated Customer Success Manager to join our growing Supplier Success team. They will have the ability to navigate change and deliver key priorities whilst liaising with the business to ensure the customer has the tools for success.
As a crucial role in the business, this individual is the conduit between the customer & Ordermentum. The successful candidate will be able to build rapport easily, decipher broad business principles & processes and maintain customer relationships.
Our head office is in Sydney, we have a smaller office in Melbourne and some more awesome people located around Australia. This will be our first role in Adelaide so you will need to be comfortable working remote without an office for now. However you will get to be on the road 1-2 days a week visiting suppliers and come visit our offices a few times a year.
What you'll do
Identify common customer challenges and actively suggest better solutions
Promote growth within your accounts by uncovering, scoping and qualifying opportunities where customers can utilise the full range of Ordermentum's features
Create customer value by accelerating usage, support, and influence upsell
Provide helpful insights to your customers to ensure that the Ordermentum platform is helping them trade smarter
Coach customers to be product experts
Help drive customer references and case studies
Engage 1:1 with targeted customers at critical points in their journey to increase adoption.
Contribute to department OKRs and manage a portfolio of accounts with clear retention and growth goals
Report directly to the Head of Supplier Success
What you'll have
2-4+ years in a Customer Success or Support role, ideally within SaaS or tech-enabled services
Proven track record of hitting or exceeding upsell or expansion targets
Knowledge of best practice including external referencing and ways to enhance our current processes
Experience in communicating key messages in a clear and succinct manner
Strong prioritisation skills — you can separate signal from noise and focus on what moves the needle
Resilience, energy, and a proactive mindset — you run toward problems, not away from them
Comfortable navigating change and ambiguity — you don't need your hand held
Team-first attitude — we move fast and win together.
Bonus points for experience in the Food & Beverage or wholesale industry
Behavioural Competencies and Personal Attributes
Energy and resilience in spades
Ready for a recent challenge and able to hit the ground running
How you do things is just as important as the work you're doing
Ability to connect and influence
We love seeing each other win so team attitude is a must
Positive, can-do attitude that inspires others
A lifelong ambition to learn and improve
What you get
We are a WORK180 Endorsed Employer for all women
Great office centrally located in Carlton with a flexible working environment believing in getting things done rather than counting time at a desk.
A wellbeing allowance and lifelong learner allowance
4 extra days off a year for you to do you
We cover your mobile phone bill
Work in a highly capable team working on some interesting problems
Plus working in Food & Bev usually means lots of treats!
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📌 Customer Success Manager
🏢 Ordermentum
📍 Canberra