* Permanent/continuing, full-time appointment
* Level 5: $84,002 - $94, % superannuation
The Shared Services Division is a centralized hub that delivers high-quality, efficient, and customer-focused administrative services—such as HR, finance, procurement, IT, and facilities management—to support the university's strategic and operational goals. By streamlining processes, reducing duplication, and partnering with faculties and business units, it enables academic and professional areas to focus on core teaching, research, and engagement.
The Service Desk Officer is part of a customer-focused team providing a single point of contact for the UOW community for IT services, incidents and requests. The role is responsible for providing first level support, problem diagnosing, resolution and escalation as required. This role requires participation in a shift roster between locations, including outside of standard business hours, currently between the hours of 8am to 10pm, Monday to Friday.
For further information please contact Bryan Lattin, Service Delivery Manager
How to Apply
Applicants are requested to submit a CV and cover letter. The cover letter should be no more than 3 pages, summarising your skills and experience as they relate to the selection criteria located in the position description.
Closing Date: Wednesday 3 December 2025, 11:59 PM
Note: Visa sponsorship is not available for this position. Only candidates with valid work rights in Australia are eligible to apply.
The University of Wollongong is committed to equality, diversity and inclusion. As an equal opportunity employer, and a recognised leader in gender equality, we encourage and welcome applications from a diverse range of backgrounds and people including: culturally and linguistically diverse, women, disability, LGBTIQ+, and Aboriginal and/or Torres Strait Islander Australians.