Visitor Experience Officer (Food & Beverage)
The Visitor Experience Officer (Food & Beverage) delivers high‐quality frontline food and beverage services to a memorable visitor experience.
Opportunity
Get ready for an exciting season at Lake Mountain as a Food & Beverage Officer! We are looking for versatile staff who know how to provide exceptional service, take food orders and complete general food prep and service. Lake Mountain Alpine Resort is a family‐oriented snow play park and the closest alpine snow resort to Melbourne, just a short 2‐hour drive from the city centre.
Key Responsibilities
* Preparation, serving, presentation and delivery of food and refreshments in accordance with the Food Safety Program (FSP)
* Make and serve beverages timely, including tea, coffee, juices and soft drinks
* Provide high‐quality customer service when taking food and beverage orders from guests via the POS system and processing EFTPOS transactions efficiently
* Serve customers at the bistro by‐mountains with ready‐made hot and cold food options
* Clearly convey orders and communicate with kitchen staff and other team members
Skills, Experience and Qualifications
* Food handling certificate
* Prior experience in a front‐of‐house customer service role or food and beverage role
* Prior experience in customer service, tourism or visitor information – desirable
* Exceptional communication skills
* Reliable, hardworking and a team player
Requirements for the Successful Candidate
* Have full Australian working rights
* Hold a current Australian driver's licence
* Satisfactorily pass a police check and random drug & alcohol tests
* Hold or be willing to obtain a Victorian Working with Children Check – Employee
* Available to work weekends and school holidays (This position requires you to be on resort to fulfil all key accountabilities)
* Available from June to September 2026 (or the declared snow season)
Need more details? For more information including a copy of the Position Description, please contact careers@alpineresorts.vic.gov.au.
Hourly Rate
$38.14 per hour
Location
Lake Mountain, Marysville, 3779 Victoria
How to Apply
Click on "Apply" and upload your resume and cover letter, detailing your suitability and how you meet the key accountabilities and experience required.
Applications Close
3rd April 2026
Accommodation
Limited off‐resort staff accommodation is available for successful applicants. Please discuss this with your hiring manager if you require accommodation.
Who Will You Be Working For?
Established on 1 October 2022, Alpine Resorts Victoria brings a sector‐wide focus and strategic leadership to the management of Victoria's six alpine resorts: Falls Creek, Lake Mountain, Mt Baw Baw, Mt Buller, Mt Hotham and Mt Stirling. Each resort provides a unique experience of Victoria's beautiful and remote alpine landscapes and together they play an important role in supporting regional communities by attracting over one million visitors a year and sustaining ten thousand jobs.
More Information
For more information, visit the websites: www.alpineresorts.vic.gov.au
Alpine Resorts Victoria is an equal opportunity employer and supports diversity and inclusion in the workplace.
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