Direct message the job poster from Nicoll CurtinWe’re looking for a Head of Event Operations to own and elevate the entire event execution journey for one of Asia’s most prominent large-scale conferences in the web3 and emerging tech space.You’ll lead ticketing, system integrations, build and scale onsite operations teams, and drive operational planning across countries like Singapore, New York and others — all while ensuring every attendee experience runs seamlessly, even under pressure.This globally recognized event stands out on the international calendar because of its deep focus on attendee experience — every aspect of the event is designed to be memorable and reflect a high standard of execution and attention to detail. You will be responsible for ensuring that participants find what they are looking for and remain engaged both digitally and in person.ResponsibilitiesDesign and implement end-to-end operational SOPs, workflows, and escalation plans for large-scale events from scratchDevelop contingency and backup protocols for crisis situations (e.g., technical failures, power outages, system breakdowns)Lead integration of external systems including third-party ticketing platforms and crypto payment gatewaysOversee end-to-end event execution process, ensuring that all logistical elements are seamlessly coordinatedManage regulatory, compliance, and permit-related liaison with government bodies in Singapore and other locationsLead, mentor, and expand the operations team; responsible for hiring and upskilling junior ops/CX staffTicket management, including ticket sales, inventory management, and customer supportManage the online and on-site attendee registration before and during the eventManage the event staff, volunteers, and any subcontractors on-siteCoordinate with vendors to resolve any issues or changes during the event planning and execution phasesTroubleshoot and address any issues that arise during the event, making timely decisions to maintain the event's successManage the Community Team, ensuring that both inbound and outbound inquiries are handled in a timely mannerAnalyze event data and metrics to identify areas for improvement in operations and provide recommendationsSkills & ExperienceMust have experience building event operations functions from scratch7+ years of experience with event operation/ticket management for large-scale global eventsCrisis management experience for live events is required for the roleLeadership experience including hiring and mentoring junior staffVendor & authority negotiation experience regionallyExperience in planning and implementing new systems/initiatives to enhance operation processExperience with crypto payment gateways / tech integrations for events are good to haveEntrepreneurial, detail-oriented, pragmatic, self-starter attitudeProject management skills to juggle multiple projects and meet deadlinesAttention to detail, critical thinking, problem solving, and the ability to work under pressureStrong resilience and patienceExceptional written, verbal, and interpersonal communication skillsFluent in written and spoken English.Ideal candidates have previously led event operations for large-scale conferences, festivals, or sports events (e.g. F1, MICE, blockchain summits), and have worked in environments requiring rapid troubleshooting, systems thinking, and cross-border regulatory liaison.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionStrategy/Planning, Consulting, and OtherIndustriesTechnology, Information and Media, Financial Services, and Events ServicesReferrals increase your chances of interviewing at Nicoll Curtin by 2xGet notified about new Head of Events jobs in Sydney, New South Wales, Australia.Sydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 day agoHead of Demand Generation, Sydney/MelbourneSydney, New South Wales, Australia 1 month agoChatswood, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSenior Engineering Manager, Provisioning Lifecycle ServiceChatswood, New South Wales, Australia A$70,000.00-A$90,000.00 2 weeks agoNorth Sydney, New South Wales, Australia A$85,000.00-A$90,000.00 4 days agoMillers Point, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 2 months agoSenior Trade Marketing & Communications ExecutiveSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 3 weeks agoAshfield, New South Wales, Australia 21 hours agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 2 weeks agoMacquarie Park, New South Wales, Australia 2 months agoSydney, New South Wales, Australia 1 day agoWe’re unlocking community knowledge in a new way. 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