About the Role
As a critical link between the community and emergency services agencies, this role is responsible for receiving and processing all emergency and non-emergency triple zero calls.
Every day is different and rewarding in equal amounts. You could be helping someone in their worst moment, and they will rely on you for your composure and ability to guide them through the call.
You will be well supported from your first day with comprehensive training, before starting real triple zero calls with your teammates, under the guidance of team leaders.
Required Skills and Qualifications
* Enjoy working in a busy environment where multi-tasking with high attention to detail is essential.
* Demonstrate persistence and good decision-making capabilities.
* Communicate effectively by listening, showing empathy, and adapting your style to the situation.
* Maintain a calm, resilient composure in stressful situations.
* Demonstrate the highest standards of professional conduct and support for others.
* Learn quickly, developing your capability while embracing constructive feedback.
Benefits
We offer flexible work practices and initiatives to support employee health, wellbeing, and personal circumstances.
You will be delivering a critical service to the community and belong to a connected and highly supportive and caring team, united by a common purpose.
You will be rewarded with a competitive salary and other benefits including:
* Fully paid training from day one.
* Clearly defined career progression, support and upskilling.
* Attractive pay and conditions.
* Paid breaks throughout your shift.
* Employee assistance program.
* Discounted health insurance and family gym membership.
* Access to on-site gyms.
* 'Memberlink' discount card.
* Staff reward and recognition programs.
* Free staff parking.
* Salary packaging options.
Other Information
We value diversity and inclusion for all, encouraging and celebrating unique backgrounds, experiences, and contributions.
We aim to create a workforce that reflects the community in which we live.